Communication
Issue: July / August 2014

3 Simple Steps to Getting the Most From a Networking Event

By - July 25, 2014

Attending a networking event can be a little scary – especially if you are going on your own. Kathlen Drum allays our fears.
Communication
Issue: July / August 2014

Contingency Planning: How Prepared Are You?

By - July 25, 2014

Adam Fidler is currently EA to the most senior director of Salford City College, one of the largest Colleges in the UK. Here he looks at what happens when your boss is suddenly off work for a prolonged period Bosses aren’t supposed to get sick. Nor are they supposed to be off for prolonged periods.... Read more »
Communication
Issue: July / August 2014

5 Ways Storytelling Can Empower Your Business

By - July 25, 2014

Storytelling is a powerful communication tool. The wisdom of the ages has been preserved because it was handed down the generations through myths, legends, fables and parables. If it can survive thousands of years, then imagine what it can, right now, do for your business. Neurologically we’re wired for narratives; it’s how our brains work.... Read more »
Communication
Issue: July / August 2014

10 Tips for When a Business Presentation Goes Wrong

By - July 25, 2014

Will you be able to think on your feet and save the day? asks Michael Collins
Communication
Issue: July / August 2014

Using Effective Dialogue in Resolving Conflict

By - July 24, 2014

In my last article, I wrote about the “taste” of Diversity. I shared with you points on creating relationships in a diverse team. With this process comes conflict. I thought it would be beneficial to share with you the process we got through in conflict and what we can do to change the outcome and... Read more »
Communication
Issue: May / June 2014

Interpersonal Skills Give You the Edge

By - May 25, 2014

Outstanding administrative professionals not only have excellent business skills but also excellent interpersonal skills. They realize that these skill sets are as important to their business success as appropriate excellence in the performance of any of their basic work duties. Daniel Goleman wrote the “bible” on interpersonal skills in his book, Emotional Intelligence – why... Read more »
Communication
Issue: May / June 2014

10 Tips to Help Admins Become Exceptional Public Speakers

By - May 25, 2014

You have a terrific idea for making an improvement to how your team manages projects. It will save a lot of time and eliminate a lot of unnecessary emails. You have to pitch the idea to the three project managers you work with daily, then you have to pitch it to your executive. Could you... Read more »
Communication
Issue: May / June 2014

An American in London by Bonnie Low-Kramen

By - May 25, 2014

My topic at Executive Secretary LIVE in London on March 29th was “The Elephant in the Room: Workplace Bullying.” Thanks to Lucy Brazier, the publisher of this ground-breaking magazine you are reading, it was the first time I have ever given an entire presentation on this topic. Workplace bullying has been a passion (okay, obsession)... Read more »
Communication
Issue: May / June 2014

Breathing Tips and Exercises for Great Public Speaking

By - May 25, 2014

Tom Balmont shares 5 tips to help you master breathing during a presentation or speech
Communication
Issue: May / June 2014

Assertiveness

By - May 25, 2014

Being assertive means showing emotional intelligence explains Heather Baker
Communication
Issue: May / June 2014

Nothing Like a Good Read

By - May 25, 2014

As a self-confessed “printaholic”, who has been known to read the back of cereal packets when no other printed matter is to hand, I realise that a recent lack of spare time means that I have been missing the pleasure of reading for its own sake. Are you a fiction or non-fiction aficionado? Do you... Read more »
Communication
Issue: March / April 2014

Be in Control – Never Let Conflict Manage You!

By - March 25, 2014

We all have to remember that when bosses are under stress or feeling frustrated, they are probably not going to be on their best behaviour and may be detached, inflexible, stubborn, argumentative, shouting etc. Also when you are the closest person to them it is probably you who they vent off to. The same goes... Read more »
Communication
Issue: March / April 2014

Are You Writing for Today or Yesterday?

By - March 25, 2014

“With reference to your letter…” “Enclosed herewith please find…” “I am writing to inform you…” “Please be advised…” Are you still writing letters and emails using these old-fashioned, boring clichés? In today’s fast-paced business world with its focus on effective communication, these stuffy formalities make your writing unnecessarily complicated and impersonal. Yet many writers seem... Read more »
Communication
Issue: March / April 2014

Why Good Writing Skills Are Important in Today’s Workplace — and Tips for Developing Them

By - March 25, 2014

Good writing skills are a key asset at every stage of your career, from the moment you write your very first cover letter and CV until your retirement party explains Robert Hosking
Communication
Issue: March / April 2014

The Art of Listening

By - March 25, 2014

Marsha Egan gives her top tips for cultivating the art of listening
Communication
Issue: March / April 2014

Toxic Colleagues

By - March 25, 2014

Angela Garry's encounter with a toxic colleague led her to commission a cartoon with the types of people she has worked with over the years