Communication
Issue: May / June 2015

Fabulous Feedback – Creating a Culture that Creates Great Leaders

By - May 25, 2015

Jean Gamester shares her top tips for giving fabulous feedback, delivered safely, constructively and objectively
Communication Cover Story
Issue: March / April 2015

Find Your Voice, Speak Up and Let the Awesomeness Begin

By - March 25, 2015

Silence is our enemy; we must learn to speak up says Bonnie Low-Kramen
Communication
Issue: March / April 2015

Want to “Get Along?” – Take the Other’s Side

By - March 25, 2015

Your ability to adjust your communication style is directly related to your ability to gain understanding, commitment or agreement, explains Marsha Egan
Communication
Issue: March / April 2015

Now Hear This: 7 Ways to Boost Your Listening Skills

By - March 25, 2015

Don't forget about this crucial element of effective communication, says Robert Hosking
Communication
Issue: March / April 2015

Pushing Back, Appropriately and Diplomatically

By - March 25, 2015

Adam Fidler explains how to say “no” (without actually saying it!) Do you ever say “no” to your boss? Do you ever push back and tell your boss that you’re too busy? These questions might alarm you – but I am being serious. They are the questions I ask, deliberately, to the delegates on my... Read more »
Communication
Issue: March / April 2015

The Powerful Duo of Listening and Empathising

By - March 25, 2015

Lindsay Taylor details the two skills that combine to create a formidable approach
Communication
Issue: March / April 2015

Managing Your Boss

By - March 25, 2015

Time and time again I hear from PAs how they struggle to find a way to work with their executives. With the constant demands and complexities of your role, the last thing you need is a resistant executive, who slows you down, and obstructs your ability to assist and work with them to the best... Read more »
Communication
Issue: January / February 2015

Creating Powerful Partnerships

By - January 25, 2015

Trust is the foundation of all powerful - and successful - partnerships says Peggy Vasquez
Communication
Issue: January / February 2015

Winning Beginnings – Opening Your Speech With Impact

By - January 25, 2015

Lyn Roseaman shares her tops tips on opening your speech when speaking in public
Communication
Issue: January / February 2015

Tune In to Tone

By - January 25, 2015

In our speech, we use tone quite easily, but it’s harder to see or read tone in our writing, explains Shirley Taylor
Communication
Issue: November / December 2014

Turning Around a Soured Relation With the Boss

By - November 25, 2014

“I really dislike my new boss!” Mena told me in her office the other day. So, what should you do if you really don’t get on with your immediate manager? One option might be to ask for a transfer to another department, but that is not always possible and, in any event, you could lose... Read more »
Communication
Issue: November / December 2014

5 Sins That Will Send an Audience to Sleep

By - November 25, 2014

Richard Edwards details his surefire ways to pep up any talk or boring presentation We’ve all been there – politely sitting through a number of presentations mentally compiling shopping lists or daydreaming about the summer holidays instead of actually listening. The topic sounded interesting, and the content is probably useful, but the presentation itself seems... Read more »
Communication
Issue: November / December 2014

Samoa – the End of an Adventure!

By - November 25, 2014

My reactions were confused: one minute it is “I can’t believe it is all over” the next it is “Let’s get this done and dusted, I want to go home!” It was so confusing to feel this way but it indicates to a large extent how my time here in Samoa has been. It has... Read more »
Communication
Issue: November / December 2014

A Quarky Way to Motivate Your Team

By - November 24, 2014

Quantum physics tells us that we are simply huge clouds of atoms that interact with each other on a physical and personal level. I believe that by understanding “quarkiness” we can ensure we have a motivated team. Quarks are incredibly small sub-subatomic particles; quarkiness concerns small, usually unintentional, sub-subconscious behaviours, mostly negative, which cumulatively have a corrosive effect... Read more »
Communication
Issue: November / December 2014

The Transformative Power of a Shared Vision

By - November 24, 2014

In Britain recently they were on a knife’s edge waiting to see if the people of Scotland would decide in favour of independence from the UK. This referendum was critically important for both sides because a “Yes” result would have had major political and economic consequences reverberating across not just Europe, but the world. However,... Read more »
Communication
Issue: September / October 2014

Three Office Dragons and Weapons to Slay Them

By - September 25, 2014

Dragons are huge, dominating, fictitious creatures. Medieval writers had vivid imaginations for big, scary things. For many people, work is like a dragon. It can be overwhelming and certainly dominates well over half of our waking hours. Sometimes the people we work with can be pretty “fiery” creatures to deal with, too. In dragon-fighting, the... Read more »