Communication
Issue: September / October 2015

Negotiating Styles: What to Do and What Not to Do

By - September 25, 2015

Richard Arnott shows a way through the maze of business negotiation
Communication
Issue: July / August 2015

Good Writing Is Everyone’s Business

By - July 25, 2015

A good piece of writing could make the difference between building a relationship or breaking one, explains Shirley Taylor
Communication
Issue: May / June 2015

You Are Talking But What Is Your Body Saying?

By - May 25, 2015

Is your mouth saying one thing and your body something else? If you’re giving a speech you’ve probably thought carefully about the words – but have you thought about your body language? Unless your body language is aligned with your vocal language you are missing the opportunity to deliver the full impact of your message,... Read more »
Communication
Issue: May / June 2015

EQ and A Round the World Yacht Race

By - May 25, 2015

Some months ago I was interviewed by Sarah Hopwood for a TV Channel about the use of Emotional Intelligence on the BT Global Challenge Round the World Yacht Race in 2001 and what it had meant to me. I felt it was imperative that we understood and utilised this skill to maintain good relationships whilst... Read more »
Communication
Issue: May / June 2015

No Problem!

By - May 25, 2015

How many times have you responded, “no problem”? I know I have used that phrase. But that phrase can be a “problem” says Marsha Egan Now, I’m sure that whenever you have used that phrase, you intended to convey a positive response. Your intentions were to let the other person feel good about requesting the... Read more »
Communication
Issue: May / June 2015

Gracefully Dealing with Disrespect

By - May 25, 2015

Sandy Geroux shares sage advice on how to keep your emotions under control when under attack
Communication
Issue: May / June 2015

Good boss or bad boss?

By - May 25, 2015

Some of us have the privilege of working for a good boss, even a great boss. And then some of us end up working for the bad boss, the boss from hell, the Cruella de Vil of bosses. Either way good or bad boss, we still have to perform our PA duties. Over the years... Read more »
Communication
Issue: May / June 2015

When It’s Not Love at First Sight…

By - May 25, 2015

Lucy Brazier explains three strategies to adopt whilst you rule yourself in or out of this new relationship
Communication
Issue: May / June 2015

Fabulous Feedback – Creating a Culture that Creates Great Leaders

By - May 25, 2015

Feedback can be a fabulous thing; it can help us understand our strengths and learn how to build on our experience to do even better in the future. Feedback’s got a bad rap though. Often when someone says “I have feedback for you” our heart sinks and we brace ourselves for criticism delivered by someone more focussed on... Read more »
Communication Cover Story
Issue: March / April 2015

Find Your Voice, Speak Up and Let the Awesomeness Begin

By - March 25, 2015

Silence is our enemy; we must learn to speak up says Bonnie Low-Kramen
Communication
Issue: March / April 2015

Want to “Get Along?” – Take the Other’s Side

By - March 25, 2015

Why doesn’t everyone just get along? We hear this all the time. Whether it is differing values, conflicts or simple misunderstandings, some people have a harder time than others “just getting along” with others. And even worse, when they aren’t getting along, they’re the ones who expect the other person to change, so that they... Read more »
Communication
Issue: March / April 2015

Now Hear This: 7 Ways to Boost Your Listening Skills

By - March 25, 2015

Don't forget about this crucial element of effective communication, says Robert Hosking
Communication
Issue: March / April 2015

Pushing Back, Appropriately and Diplomatically

By - March 25, 2015

Adam Fidler explains how to say “no” (without actually saying it!) Do you ever say “no” to your boss? Do you ever push back and tell your boss that you’re too busy? These questions might alarm you – but I am being serious. They are the questions I ask, deliberately, to the delegates on my... Read more »
Communication
Issue: March / April 2015

The Powerful Duo of Listening and Empathising

By - March 25, 2015

Lindsay Taylor details the two skills that combine to create a formidable approach Listening Listening is the key to creating and maintaining rapport. Combine it with empathy and you have a powerful duo to ensure a great working relationship with your manager and team. Let’s consider each in turn starting with Listening. Listening is a skill... Read more »
Communication
Issue: March / April 2015

Managing Your Boss

By - March 25, 2015

Time and time again I hear from PAs how they struggle to find a way to work with their executives. With the constant demands and complexities of your role, the last thing you need is a resistant executive, who slows you down, and obstructs your ability to assist and work with them to the best... Read more »
Communication
Issue: January / February 2015

Creating Powerful Partnerships

By - January 25, 2015

Trust is the foundation of all powerful - and successful - partnerships says Peggy Vasquez