finance
Business Strategy & Acumen

Do You Speak “Finance”?

By - January 25, 2022

An Assistant who speaks the language of finance and accounting is more marketable and more mobile, says Jeff Lockhart
ESG - chart showing environmental socila and governance
Business Strategy & Acumen

ESG – What is it and why is it important for business?

By - November 25, 2021

Organisations need to meet the requirements of both their current and future customers and investors, explains Jeff Lockhart
business acumen: lightbulb sahpe with businesss phrases
Business Strategy & Acumen Cover Story

Business Acumen: What Exactly Is It?

By - September 25, 2021

Business acumen is a set of skills that can be learnt and applied to the administrative professional role, explains Richard Arnott
beyond budgeting
Business Strategy & Acumen

Beyond Budgeting: Is There Another Way?

By - July 25, 2021

Richard Arnott introduces the concept of “Beyond Budgeting” – a new way of thinking about financial targets and incentives
forecasting
Business Strategy & Acumen

Forecasting and Reforecasting

By - May 25, 2021

Ian Shipley explains how forecasting and reforecasting is essential for a business to understand its current and future financial achievements
strategic success
Business Strategy & Acumen

The Link Between Strategic Success and Executive Support

By - May 25, 2021

Dan Hadley explains the four key opportunities for executive support professionals to enhance strategic success
eight behaviours of HR professionals
Business Strategy & Acumen

The Eight Behaviours of HR Professionals

By - May 25, 2021

Sarah Richson details the eight behaviours of HR professionals that executive support staff can also use to succeed
negotiating successfully
Business Strategy & Acumen

4 Steps to Negotiating Successfully and with Confidence

By - May 25, 2021

Suzy Sanders explains four steps you can take to ensure a successful negotiation
Business Strategy & Acumen Cover Story

20 Business Lessons We Will Be Taking into the Future

By - March 25, 2021

As we celebrate the 10th anniversary of Executive Secretary (now Executive Support) Magazine, Lucy Brazier shares the lessons learnt that we will be taking into the future
Business Strategy & Acumen

Budgeting Basics

By - March 30, 2021

In the first of a series of articles on financial and management accounting and business acumen, Richard Arnott and Jeff Lockhart take us through their essential guide to the budgeting basics
Business Strategy & Acumen

The Key Pillars of HR

By - March 23, 2021

People are the lifeblood of the organisation; focus on them and they will bring the results, says Sarah Richson
Business Strategy & Acumen

Why today’s EAs need to get more strategic

By - May 25, 2016

Adam Fidler explains why EAs must learn to operate more independently in order to move forward in the profession The role of the Executive Assistant (EA) continues to evolve and in my capacity as a trainer, educationalist and thought-leader in the industry, I continue to observe and reflect on what the role of the EA will... Read more »
Business Strategy & Acumen

Nip Workplace Bullying at the Earliest Opportunity

By - January 25, 2016

It’s on the increase and needs stamping out fast, says Carole Spiers A British minister recently resigned due to alleged bullying behaviour. It is more than disappointing that even with all the awareness and education on this important issue, it remains endemic within some organisations – a lack of inclination on the management’s part will... Read more »
Business Strategy & Acumen

Ethical Issues – Confidentiality

By - January 25, 2016

Eth Lloyd’s real-life example explains confidentiality, discretion and judgement One portion of the Business Administration qualifications in New Zealand focuses on demonstrating knowledge of management administrative services. An aspect of this asks for a discussion of the legal and ethical issues for the administrative professional in relation to confidentiality, discretion and judgement. What does this... Read more »
Business Strategy & Acumen

Time to Rock the Boat

By - November 25, 2015

Doing the right thing can mean shaking up the status quo, says Sandy Geroux As Administrative Professionals, we’re taught to “smooth things over” and make problems go away. We’re the problem solvers, the ones responsible for getting things done, especially in the face of obstacles. As a result, this advice from Catherine, a Client Support... Read more »
Business Strategy & Acumen

Businesses Need to Get Emotional

By - November 25, 2015

Feelings can be key in closing that deal. But that’s just the start, says Dr Lynda Shaw…   Understanding emotional expression, using emotional intelligence and having an appropriate emotional response could mean the difference between closing or losing a sale, creating or diffusing conflict. Whilst Charles Darwin theorized that emotions were biologically determined and universal to... Read more »