successful communication
Communication

Are Your Communications Breaking Down? Take AIM

By - January 25, 2019

Marsha Egan explains the necessities of every successful communication – Audience, Intent, and Message
Communication

Avoiding Arguments

By - January 25, 2019

It’s all about understanding another’s perspective says Graham Price The word ‘argument’ can sometimes be used to mean providing evidence to back up an idea or opinion, but I’m referring here to the more commonly used meaning … a heated or conflictual exchange, usually between two people. This kind of argument, whether at home or... Read more »
Communication

Words as Weapons

By - January 25, 2019

Does civility matter? You bet it does says Bonnie Low-Kramen We are living in crazy times where mean-spirited words and deeds are common and shockingly normalized. Is that OK with you? It sure is not OK with me and I want us to take action before it gets any worse. Administrative professionals have known forever... Read more »
Communication

How to Deliver a Message with Impact

By - November 26, 2018

Behind the scenes of a TED Talk: Lauren Parsons explains all
Communication

Get Past Your Distaste for Talking on the Phone

By - September 25, 2018

Our phone skills can make or break internal and external customer relations explains Kemetia Foley With the availability of multi-generational methods of communications, telephone calls are becoming the lesser used method of contacting people.  I hear many first-time in the workforce employees say how much they hate having to call people on the phone, or... Read more »
Communication

Knowing when to Hold your Tongue

By - September 25, 2018

There is wisdom in knowing when to speak up and when to hold your tongue says Mercy Kufakunesu Silence is golden and when correctly utilized more is achieved.  An assistant must have an appreciation of silence and must master the art early in his or her career.  It is often said silence conquers everything, though... Read more »
Communication

When Small Talk Becomes a Big Issue

By - July 25, 2018

Rhonda Scharf lists her top tips for engaging in small talk I recently had an opportunity to speak with “Ann” (not her real name) about her career. She has been an Executive Assistant for more than 25 years and for the past 20 has worked with her organization’s CEO. They have an excellent working relationship.... Read more »
Communication

How to make the most of Webinars, Online Interviews and other Small Screen Appearances

By - July 25, 2018

Ensure that you, and everyone in your team, has the skills to perform well digitally says Helena Brewer Whatever our role we are increasingly making use of our webcams to lead or participate in webinars, have online job interviews, or create videos. With the business world conducting more and more activities digitally, and the fact... Read more »
Communication

Introverts can be excellent meeting contributors and presenters

By - July 25, 2018

Kay Heald introduces her ‘introverted’ public speaking toolkit Introversion refers to a particular way we energise ourselves. Extroverts are energised by being around people. Introverts can also enjoy the company of others, but this uses up their energy so at some point they will need to take themselves away to recharge. What does this mean... Read more »
Communication

Do you know how to use a FIRR?

By - July 25, 2018

Christy Crump explains how to use a FIRR to change a behavior or encourage improvement Sometimes we find it necessary to have difficult conversations. Perhaps we need to address a behavior that must be changed or a problem that must to be improved.  These types of conversations are hard, because we are unsure how the... Read more »
Communication

Seven Keys to Magical Business Relationships

By - May 25, 2018

Create connections with the people you work with says Brenda Bernstein The Beginning of a Great Relationship? One of the ways I find great writers for my Executive Resume Writing team at The Essay Expert is to pay attention to the winners of resume writing contests. You might be surprised to learn that resume writing... Read more »
Communication

How to Resolve Communication Problems Before they Happen

By - May 25, 2018

Karen O’Donnell lists her top tips for resolving communication problems Have you ever been on the receiving end of someone misinterpreting your words? Perhaps you have sent a perfectly innocent email or text and realised that the email recipient took offence – their interpretation was not your meaning! Communication is vital in all aspects of... Read more »
Communication

Modern Mobile Madness

By - March 25, 2018

Are your mobile manners up to scratch? asks Haydee Antezana Everyone has a “can you believe it?” mobile phone story. Mine was the one when, at a conference, a delegate was asking me a question and his phone rang. He casually took it out of his pocket and answered the call while 87 people were... Read more »
Communication

Communicate with impact

By - March 25, 2018

Challenge yourself to communicate more effectively says Michele Thwaits To be an effective communicator you need to look at how you communicate with others and what the impact your message has. Regularly assess what you say, how you say it, to whom you say it, when you say it, and most importantly, how your words... Read more »
Communication

Isn’t Age Just a Number? The Myth of Generational Conflict at Work

By - January 25, 2018

Today’s workplace is doing a good job at challenging stereotypes says Brandi Britton Different values, expectations and work ethics certainly exist in the workplace. Generations aren’t homogeneous, of course, but each cohort’s comments about their own general preferences provide useful insights about the overall group. Generation Z — those born in the 1990s — is... Read more »
Communication

Is Business Etiquette still relevant today?

By - November 25, 2017

Haydee Antezana explains why business etiquette is a vital skill for your career success What does etiquette mean to you? Whenever I’ve asked people this question, the responses vary from being polite, to having good manners, to proper behavior or courtesy. Others say it’s about knowing which fork to use at a business lunch or... Read more »