Marsha Egan, CPCU, PCC is CEO of The Egan Group, a Nantucket, Massachusetts-based workplace productivity coaching firm. She is author of Inbox Detox and the Habit of E-mail Excellence. She can be reached at MarshaEgan.com, where you can also read her blog. To listen to her podcast, Great Points, visit her iTunes channel. Marsha is also part of our Speaker Bureau. If you are interested in Marsha training your Assistants or speaking at your event, either virtually or in person, please visit executivesupportmagazine.com/speaker-bureau.