Communication
Issue: November / December 2011

Regional Focus: Russia

By - November 25, 2011

Executive Secretary asks an expert on the region to give his personal guide to doing business in Russia.   On the face of things Russia has changed. Political movement, government reforms, a stable economy, vast natural resources and a large population have all led to Russia becoming the R in BRIC (The big four: Brazil,... Read more »
Communication
Issue: November / December 2011

Eye Patterns

By - November 25, 2011

Can they really tell me what someone is thinking? In the last article we covered modalities, what they meant and the different ways that people communicate and access information. How we can learn to recognise by the words and language patterns that individuals use to figure out the best way to effectively communicate with them.... Read more »
Communication
Issue: November / December 2011

Dealing with the Office Sniper

By - November 25, 2011

Dictionary.com defines a sniper as someone who: attacks a person or a person’s work with petulant or snide criticism, especially anonymously or from a safe distance. Have you ever worked with someone who made comments, filled with sarcasm or criticism, in public? It often happens during meetings or in public settings when you are restricted... Read more »
Communication
Issue: September / October 2011

Writing Wrongs

By - September 25, 2011

Whoops! I shouldn’t have clicked on send… Dealing with common mistakes in business communication   There can be so many opportunities for error in writing. The speed of email encourages us to click on send without proof reading what we have written. Tight deadlines mean we don’t always take enough care over our reports. Not... Read more »
Communication
Issue: September / October 2011

What would you do with an extra hour a day?

By - September 25, 2011

Dr Monica Seeley on ‘Brilliant’ email What would you do if you could create an extra hour a day every day? Have a proper lunch break, do some personal development, spend more time with the family, finish a quilt you started 18 months ago? These are some responses to a recent survey conducted for the... Read more »
Communication
Issue: September / October 2011

Ring Any Bells?

By - September 25, 2011

Telephone techniques   It takes another person just seven seconds to form an opinion of you over the telephone – your mannerisms and personality are expressed in the tone of your voice. The following tips can enable you to become a more effective communicator. Good telephone etiquette is important because we cannot see the other... Read more »
Communication
Issue: September / October 2011

Confident Life Skills: Association and Disassociation

By - September 25, 2011

How to empower yourself with great experiences and turn down the bad ones One of the things we are good at is making sounds and images in our head, more commonly referred to as memories. The way we remember an event either from the past (or imagine a future event) can have a profound effect... Read more »
Communication
Issue: July / August 2011

Success – It’s all about Professionalism

By - July 25, 2011

Susie Kay explains how professionalism is the key to our success There probably aren’t many people who would disagree that we have had a difficult couple of years. Even with a combined will to find new or better ways to make an impact on our current circumstances, it is likely that each of us will... Read more »
Communication
Issue: July / August 2011

Shorthand and Speedwriting – What’s the Difference?

By - July 25, 2011

Adam Fidler explains the difference between speedwriting and shorthand Two of the biggest questions I get asked by new students who want to learn shorthand is what type of shorthand they should be learning, and what the difference is between speedwriting and shorthand. It’s quite simple. A system of speedwriting is when someone uses a... Read more »
Communication
Issue: July / August 2011

Regional Focus: Brazil

By - July 25, 2011

Executive Secretary asks two experts on the region to give their personal guides to doing business in Brazil. The Consultant’s View The founder of Kwintessential, Neil Payne is currently the Managing Director of the company, overseeing global operations. He is also responsible for the management of cultural awareness training in Europe. The Bossa Nova, Pele... Read more »
Communication
Issue: July / August 2011

Make Your Languages Work for you

By - July 25, 2011

Tanya Ireland explains how being bilingual can help you get ahead It is well-acknowledged that one of the best ways to get ahead in your career and broaden your horizons is to learn a foreign language. Whether companies are conducting business overseas or fighting for a larger market share at home, employers are increasingly seeking... Read more »
Communication
Issue: July / August 2011

Lead Systems – VAKOG

By - July 25, 2011

V A K O G is an abbreviation a I’d like you to remember as it could be the formula for the most exciting changes you can make in your life, improving your ability to communicate and be communicated with effectively! It stands for visual, auditory, kinesthetic, olfactory, gustatory. I’ll help you make more sense... Read more »
Communication
Issue: July / August 2011

Email Etiquette? Not an Option

By - July 25, 2011

There’s a lot of talk about email etiquette. Do businesses need to promote it for their employees? Why is it so important to follow email etiquette guidelines? What are the best rules and practices to follow? First of all, businesses will benefit from promoting proper email etiquette for three great reasons: Protection from liability. Here’s... Read more »
Communication
Issue: May / June 2011

Dealing with Difficult People and Situations

By - May 25, 2011

Sue France looks at some ways to combat difficult people or situations in the workplace. Did you know that the number one reason for leaving a job is a ‘mismatch’ between you and your boss or a colleague? Understanding what is meant If a boss or colleague is starting to getting irritated, stay calm and... Read more »
Communication
Issue: May / June 2011

Little Things You Can Do to Greatly Reduce the Amount of Email You Receive

By - May 25, 2011

People complain about all the e-mail they receive and how much work it is for them to handle. And it is true, the number of e-mails being sent is definitely on the rise and adds an incredible amount of work to our already overflowing plates. The reality is there are quite a number of things... Read more »
Communication
Issue: May / June 2011

Three Ways To Write More Clearly

By - May 25, 2011

Peter Sauerbrey’s three ways to write more clearly, concisely, and effectively, in any language Many of us were taught to write as though we would become novelists, playwrights and other literary creatures although we were much more likely to need to write like journalists. Fifteen years of teaching corporate writing around the world convinces me... Read more »