Editor's Letters
Issue: September / October 2016

How will you serve your profession?

By - September 26, 2016

I have had several surreal moments in the last few weeks – some good and some bad. I was invited to take tea with Archbishop Desmond Tutu and his staff at his foundation; He is such a huge personal hero of mine and it was an honour to meet his staff. (Sadly, the Archbishop was... Read more »
Cover Story
Issue: September / October 2016

The Fixed Mindset vs. The Growth Mindset

By - September 26, 2016

What mindset do you have and what mindset does your company have? asks Sue France
Productivity
Issue: September / October 2016

3 Smart Steps to Superior Customer Service Skills

By - September 26, 2016

Honing your customer service skills benefits both the business and your career says Brandi Britton A customer is anyone you serve, including the executives you support and other employees who rely on you to help make the organization run smoothly. Keeping your customer service skills honed will not only benefit your business but also your... Read more »
Profiles
Issue: September / October 2016

PROFILE – Angela Mortimer

By - September 26, 2016

Angela Mortimer is the founder and director of Angela Mortimer plc, one of Europe’s most successful recruitment agencies.  Angela started the company 40 years ago and has witnessed firsthand the changes that have taken place in the office environment and the evolution of the secretarial role during those 40 years. Being blonde, a woman, and... Read more »
Technology
Issue: September / October 2016

An Introduction to TRAVO

By - September 26, 2016

Tae Lee explains the newest travel planning tool and shows how it can help you fly through your next trip EAs can spend anywhere between 30 minutes to over 4 hours per trip when creating a travel itinerary. And this doesn’t even include the back and forth that occurs between the admin and their managers... Read more »
Leadership
Issue: September / October 2016

Leadership Purpose for Assistants

By - September 26, 2016

Having a leadership purpose is like knowing that your work counts and that you matter says Julia Schmidt
Career Development
Issue: September / October 2016

World Administrators Summit, Frankfurt, Germany, Oct/Nov 2018

By - September 26, 2016

In Part 4 of our series on the WASummit, Eth Lloyd explains what is taking place now and how you can become more involved WASummit Logo A fresh, new logo has been developed which will be used on our website, all social media and all other communications. The logo represents the star “Administra”. In 2006... Read more »
Communication
Issue: September / October 2016

Public Speaking – There is no need to fear

By - September 26, 2016

We are increasingly fearful of public speaking because it means risking our group membership says Lynda Shaw
Events Excellence
Issue: September / October 2016

Top Ten Venue Selection Tips

By - September 26, 2016

Nicky Whyman shares her top tips for getting the right venue at the right price, whilst keeping your stress levels down. To the uninitiated, booking a venue for a business event is simply a matter of browsing online and picking up the phone.  But it’s often a real challenge to match the desired location with... Read more »
Productivity
Issue: September / October 2016

Managing the Manager’s Inbox

By - September 26, 2016

In an extract from The Executive Secretary Guide to Taking control of your Inbox, Monica Seeley looks at some of the key aspects of managing your manager’s inbox How many inboxes do you manage?  A recent survey revealed that 75% of PAs and EAs look after two or more manager’s inboxes in addition to their... Read more »
Career Development
Issue: September / October 2016

Where Oh Where to Find Your New Ultimate Assistant

By - September 26, 2016

Hiring an assistant is a big decision.  Bonnie Low Kramen outlines five strategies that can help executives and assistants make the right choice Help Wanted Are you an executive who has never had an assistant but now things are falling through the cracks and you know you need help NOW (as in yesterday)?! Are you... Read more »
Personal Development
Issue: September / October 2016

Have an Attitude of Gratitude

By - September 26, 2016

Learning to accept a situation as it is, and choosing your attitude toward it, can help you gain a better perspective on your day explains Kemetia Foley
Opinion
Issue: September / October 2016

Because You’re Worth It

By - September 26, 2016

Richard Arnott asks whether recognition and salaries in the Executive Assistant profession are where they should be
Career Development
Issue: September / October 2016

You Didn’t Get the Job – Now What?

By - September 26, 2016

A failed interview does not equal a failed career says Julie Perrine The application process was a breeze. The initial interview went well. You began to picture yourself working for this company. Maybe you even started mentally decorating your new office. Now all that’s left is to wait for the phone to ring or the... Read more »
Processes & Procedures
Issue: September / October 2016

How to Transform Economy Class into Your Own Bedroom

By - September 26, 2016

Katy Donaldson explains her sleep system for making the most of economy class
Personal Development
Issue: September / October 2016

10 Ways to Boost Your Confidence

By - September 26, 2016

Marsha Egan details ten thought triggers that can take your self-confidence to the next level Most of us struggle at one time or another with self-confidence. Not always. But in certain situations. It is interesting to note that we can be extremely confident in one scenario, yet filled with self-doubt in another. And because we... Read more »