Kathleen Drum is the Senior Editor of Executive Support Media. Her mission is to bring thought-provoking, timely and inspiring articles to administrative professionals around the world; empowering them not just to succeed in their roles, but to excel. As a former Assistant, Kathleen understands the issues and opportunities that face the profession, and the people within it. Her administrative experience ranges from the site office to the executive office and includes Crossrail, one of the largest construction projects in Europe, and the London 2012 Olympic and Paralympic Games. If you are interested in Kathleen training your Assistants or speaking at your event, either virtually or in person, please visit our Speaker Bureau.