Technology
Issue: September / October 2012
Issue: September / October 2012
An Introduction to Digital Dictation Outsourcing
By Maxine Park - September 25, 2012
Maxine Park, director and head of HR for outsourced digital dictation specialists DictateNow, looks at the ways in which this is affecting today’s Assistant, and how in fact, it can be of real benefit. As organisations increasingly look to outsourcing as a way to help improve efficiency and reduce costs, one area experiencing significant... Read more »
Project Management
Issue: September / October 2012
Issue: September / October 2012
How to Set Up a Brainstorming Meeting
By Gina Theofilidou - September 25, 2012
Brainstorming is easy right? It can be, as long as the session is organized with a few rules in mind. Brainstorming, even when you just hear it, it sounds so provocative. It was developed in the 1940s by the American advertising executive Alex Osborn, and describes the method of generating ideas or problem... Read more »
Personal Development
Issue: September / October 2012
Issue: September / October 2012
Bosses need boundaries
By Adam Fidler - September 25, 2012
Adam Fidler discusses how PAs should set boundaries with their bosses in terms of their working hours, the expectation for them to be checking their e-mails out of hours and their availability when out of the office or on annual leave. One downside of the PA role, if I can use the word ‘downside’, is... Read more »
Communication
Issue: September / October 2012
Issue: September / October 2012
PA Pty Ltd: Building a Powerful Brand
By Anel Martin - September 25, 2012
We all understand what a brand is, but most of us do not know how it applies to us as office professionals or as human beings. What is a brand? Brands are the way we identify companies and organisations – right? It is their color, their logo and often their slogan. Well, yes. But... Read more »
Health & Wellbeing
Issue: September / October 2012
Issue: September / October 2012
Aches and pains at work
By Olivier Girard - September 25, 2012
Understanding why you have a pain in the neck may help you make the right adjustments to heal it. In literature, you will find many reasons for pains and aches at work; but in fact, all aches and pains come down to an uncontrolled load accumulation on your loco-motor system which involves your muscles,... Read more »
Business Strategy & Acumen
Issue: September / October 2012
Issue: September / October 2012
Five Tips to Follow Before Awarding Gold, Silver and Bronze at Work
By Ann Latham - September 25, 2012
Although rewarding performance tangibly is an important, there are several things to consider in addition to ‘medals’ to ensure you maintain the inspiration and motivation of your workforce. A fellow in Britain is making fourth place medals to send to synchronized divers Tom Daley and Peter Waterfield, and others who just missed bronze. He... Read more »
Leadership
Issue: September / October 2012
Issue: September / October 2012
Four Reasons Why You Need Patience… Right Now!
By Doug Dickerson - September 25, 2012
It is not necessary for all men to be great in action. The greatest and sublimest power is often simple patience. – Horace Bushnell A recent story in Business Management Daily about the success of online shoe retailer Zappos brought my attention back to one of leadership’s most needed and personally challenging virtues –... Read more »
Editor's Letters
Issue: July / August 2012
Issue: July / August 2012
The Olympic Spirit
By Lucy Brazier OBE - July 27, 2012
In two days’ time on 27th July, the Opening Ceremony of the Olympic Games will take place here in London – the first city to have hosted the modern Games of three Olympiads. In ancient Greece, wars would stop for the Olympic games. It was not merely a time out for recreation, but rather an... Read more »
Leadership
Issue: July / August 2012
Issue: July / August 2012
5 Ways to Develop Your Business Acumen
By Julie Perrine - July 25, 2012
Learning the "business' of business is essential for career success, Julie Perrine show's us what it's about
Personal Development
Issue: July / August 2012
Issue: July / August 2012
PA behaviours – the ‘what’ and the ‘how’
By Adam Fidler - July 25, 2012
There’s more to examining your performance than you think says Adam Fidler It’s a funny word ‘behaviours’ and something that often conjures up an image of a parent telling their child, “To behave…”. However, it’s a term that I became very familiar with when it came to full-year and mid-year performance reviews. In fact, in... Read more »
Profiles
Issue: July / August 2012
Issue: July / August 2012
PROFILE – Eth Lloyd
By Lucy Brazier OBE - July 25, 2012
Eth Lloyd is the Director of AAPNZ, the Association of Administrative Professionals New Zealand In an extraordinarily inspirational interview we talk to Director of AAPNZ, and personal development visionary, Eth Lloyd, about changes to the administrative profession since the 1960s, growing up in New Zealand, and the importance of professional development in your career. Can we... Read more »
Communication
Issue: July / August 2012
Issue: July / August 2012
How to negotiate for what you’re worth
By Robert Hosking - July 25, 2012
This article will help you prepare yourself for the pay you deserve — whether you’re a job candidate or employee
Personal Development
Issue: July / August 2012
Issue: July / August 2012
The “R” Word
By Bonnie Low-Kramen - July 25, 2012
‘R-E-S-P-E-C-T- Find out what it means to me…’ Aretha Franklin’s 1967 smash hit anthem is considered to be one of the best songs of all time. Why? The word hits a nerve. Note: Since 95% of all admins are women, the pronoun ‘she’ will be used in this piece. To all the male admins, I... Read more »
Processes & Procedures
Issue: July / August 2012
Issue: July / August 2012
Presenting Powerfully
By Jeremy Lazarus - July 25, 2012
Key tips to impress your audience and keep your nerves at bay, whether presenting to 1 person or 100. Many people find that presenting in front of a large audience is one of the least pleasurable tasks in their working life. Some people even find it totally nerve-wracking. This article will give you some tips... Read more »
Personal Development
Issue: July / August 2012
Issue: July / August 2012
Building Greater Trust in Your Relationships
By Colin Gautrey - July 25, 2012
Trust is central to being able to work effectively, and achieve greater success. As an Executive Secretary, trust is likely to be a cornerstone of your success. The degree of trust placed in you by your boss enables you to build an effective partnership. Often, this is a bond which lasts many years and through... Read more »
Opinion
Issue: July / August 2012
Issue: July / August 2012
The MA Stockholm Syndrome
By Mariachiara Novati - July 25, 2012
Have you ever felt trapped in an abusive workplace relationship? So have others, and it may now become a recognized problem For six months I worked for a luxury fashion brand and I have lived a terrible experience. I felt like I was trapped in a circle of negative thoughts because the people around me,... Read more »