Leadership
Issue: November / December 2011

Five Questions Every Leader Must Ask About its Corporate Culture

By - November 25, 2011

“If I had asked my customers what they wanted, they would have told me ‘A faster horse”. -Henry Ford Analyzed by Main Street, the Better Business Bureau recently released their Top 10 list of the most complained about companies of 2010. As reported, consumers in the United States and Canada filed 1.1 million complaints against... Read more »
Communication
Issue: November / December 2011

Eye Patterns

By - November 25, 2011

Can they really tell me what someone is thinking? In the last article we covered modalities, what they meant and the different ways that people communicate and access information. How we can learn to recognise by the words and language patterns that individuals use to figure out the best way to effectively communicate with them.... Read more »
Communication
Issue: November / December 2011

Dealing with the Office Sniper

By - November 25, 2011

Dictionary.com defines a sniper as someone who: attacks a person or a person’s work with petulant or snide criticism, especially anonymously or from a safe distance. Have you ever worked with someone who made comments, filled with sarcasm or criticism, in public? It often happens during meetings or in public settings when you are restricted... Read more »
Events Excellence
Issue: November / December 2011

Broadening your horizons…

By - November 25, 2011

The working world is becoming a smaller place with an increasing focus on connecting with colleagues around the globe – often through teleconferences and video conferencing but increasingly via face to face meetings. Companies are increasingly taking a pan-regional approach to meetings to reinforce their global brand presence, promote employee engagement and foster collaboration, share... Read more »
Personal Development
Issue: November / December 2011

Born this way

By - November 25, 2011

Personal Development Lessons from Lady Gaga Lady Gaga is a music and business phenomenon. Simply fabulous electro pop and dance music. Strategy, marketing, finance, HR, operations, social media and so on, all rolled into one. Setting aside all the controversy over her music & fashion, what might we learn from Lady Gaga about personal development?... Read more »
Technology
Issue: November / December 2011

Beefing Up Your LinkedIn Profile

By - November 25, 2011

Is just filling out the basic information in your LinkedIn profile enough? asks Kimberly A. Callahan
Business Strategy & Acumen
Issue: November / December 2011

A sustainable workplace

By - November 25, 2011

We’re all in it together When it comes to environmental or sustainable policy, it seems that businesses are making the same initial mistakes that they did when the internet first became available. At that time everyone rushed to create a website and packed it full of information but failed to develop a strategy or to... Read more »
Editor's Letters
Issue: September / October 2011

The End of Summer

By - September 27, 2011

And so here we are, wending our way towards the bittersweet final days of summer. When I was a child, the summer holidays stretched out forever – all now melded into a memory of hot sleepy days spent on beaches, in parks or on picnics. Of course as an adult, the summer holidays are not... Read more »
Cover Story
Issue: September / October 2011

Workplace Bullying: The Silent Epidemic

By - September 26, 2011

Helen Achilleos explains how to recognise the signs and offers advice on dealing with a workplace bully
Personal Development
Issue: September / October 2011

You Are What You Eat

By - September 25, 2011

How to boost your performance by eating healthily   Most PAs have busy lives, and busy lives mean that eating food that is good for you – as well as tasting nice – is not always a priority. A quick sandwich and a packet of crisps may well become the norm, while eating with one... Read more »
Communication
Issue: September / October 2011

Writing Wrongs

By - September 25, 2011

Whoops! I shouldn’t have clicked on send… Dealing with common mistakes in business communication   There can be so many opportunities for error in writing. The speed of email encourages us to click on send without proof reading what we have written. Tight deadlines mean we don’t always take enough care over our reports. Not... Read more »
Personal Development
Issue: September / October 2011

Would You Follow You?

By - September 25, 2011

Top 10 Ways to Be a LEADER   Spurred in part by an exercise I did at an ActionCOACH business planning workday, I’ve been thinking a lot lately about what it means to be a leader. My commitment is to be a great one, and I’m getting clear that in order to be successful, there... Read more »
Communication
Issue: September / October 2011

What would you do with an extra hour a day?

By - September 25, 2011

Dr Monica Seeley on ‘Brilliant’ email What would you do if you could create an extra hour a day every day? Have a proper lunch break, do some personal development, spend more time with the family, finish a quilt you started 18 months ago? These are some responses to a recent survey conducted for the... Read more »
Events Excellence
Issue: September / October 2011

Valued Added

By - September 25, 2011

Impressing your manager with cost effective meetings.   A sure fire way to earn yourself brownie points in the current climate is to demonstrate your ability as a spend-savvy meeting planner. This doesn’t mean skimping on essentials, but rather adopting some of these top tips suggested by the professionals. Timing If your dates are flexible... Read more »
Business Strategy & Acumen
Issue: September / October 2011

Thinking Like An Interviewer

By - September 25, 2011

Understanding the objectives behind some common questions   Anyone who has been on more than a few job interviews has likely noticed that they tend to include variations on many of the same questions. That’s not because interviewers are lazy. It’s because those questions have proved useful in yielding information about why the organisation should,... Read more »
Productivity
Issue: September / October 2011

The Five Folder System

By - September 25, 2011

Keep track of your paperwork with Adam Fidler’s five folder system Swamped with paperwork? Is your desk used as a dumping ground? What’s the best system to use to keep on top of those papers? The following process focuses on just five folders (A4 document wallets). The secret is that every piece of paper you... Read more »