Career Development
Issue: July / August 2013

Writing Winning CVs for Commerce and Industry

By - July 23, 2013

We know the market is tough pretty much wherever you go, but you can sell your skills to future employers effectively if you think hard about writing a concise, targeted CV. Don’t be shy though – it is all part of your own personal marketing plan, so you need to describe your strengths and achievements... Read more »
Personal Development
Issue: July / August 2013

Better Networking

By - July 23, 2013

I meet a lot of people. It’s my job. I came to realise many years ago that “Who you know determines who you become in life”. Behind every successful person is a sound and well-nurtured network. The most successful people are always the best connected. They have invested in their future by realising the importance... Read more »
Communication
Issue: July / August 2013

A Formula for Productive Office Relationships

By - July 23, 2013

Have you ever been afraid at work – afraid to ask a question or afraid to make a suggestion? Even if you are a confident person, perhaps you had a feeling more of hesitation or worry. No matter what you call it, chances are your answer is yes. At some time or another, most of... Read more »
Project Management
Issue: July / August 2013

Why Multitasking is Getting You Nowhere – Fast!

By - July 23, 2013

Multitasking hurts us every time we attempt to engage in it explains Dave Crenshaw
Business Strategy & Acumen
Issue: July / August 2013

Benefitting from Change

By - July 23, 2013

Recent economic challenges have forced organisations to restructure, downsize or reassess their priorities. This can be stressful and unsettling. However, with the right attitude, knowledge and determination, a proactive PA can grasp these opportunities and turn them into successes. Let’s have a look at how this can happen. First of all, let’s consider why organisations... Read more »
Communication
Issue: July / August 2013

Go On, Persuade Me!

By - July 23, 2013

There are times when all of us need to persuade people to see things differently. To get others to do something we need them to do or to accept our view or ideas. There are also times when we need to negotiate deadlines, resolve conflict, change mindsets, resolve problems and obtain permission to do something.... Read more »
Communication
Issue: July / August 2013

Don’t Pull the Plug! – The Importance Of Admins as Connectors

By - July 23, 2013

Malcolm Gladwell, author of The Tipping Point, notes that there are three types of people involved in the phenomenon of word of mouth, and one of them is “Connectors”. While Gladwell is looking at character traits to clarify personality types, it seems to me that the same can be said for different positions as a... Read more »
Communication
Issue: July / August 2013

All the World’s a Stage

By - July 23, 2013

Many people, administrative assistants included, are afraid of public speaking. In fact, it’s the number one fear in America, rated higher than snakes or fire! Truth be told, there is so much more to it than just talking on a raised platform. While you speak, you stand alone and all eyes are upon you making... Read more »
Technology
Issue: July / August 2013

Format Documents In Minutes, Using Word Styles, Style Sets & Themes

By - July 23, 2013

As a former PA turned small business owner, Vickie Sokol Evans has always worn multiple hats Like you, I need to make sure that nothing falls through the cracks and that I’m working at my top speed. This includes automating my process for creating proposals, project plans and other Word documents, by using Styles, Style... Read more »
Productivity
Issue: July / August 2013

Managing Interruptions From Your Boss

By - July 23, 2013

Do you feel as if you’re constantly interrupted during the working day? “Most of us find these interruptions particularly difficult. After all, that’s our job — to be helpful, co-operative and available when needed. You want to maintain a positive relationship, demonstrate a “can do” attitude and keep on top of your workload. But it’s... Read more »
Communication
Issue: July / August 2013

The Value of a Handwritten Note

By - July 23, 2013

Do you remember the last handwritten note you received? Even more, do you remember the last handwritten note you sent? With our technologically enhanced communications – email and voicemail, it is just so convenient to email people, or to leave one way voice messages for them, isn’t it? After all, sending a handwritten note is... Read more »
Personal Development
Issue: July / August 2013

Excellence In Context

By - July 23, 2013

When we wake up and get ready for work each day, part of our mental preparation is likely to be a desire to get through what we know we must achieve that day, going over the lists as we have breakfast, rehearsing difficult phone calls as we get dressed, having ideas as we catch the... Read more »
Profiles
Issue: March / April 2013

PROFILE – Gloria Gratacos

By - March 23, 2013

Gloria Gratacos is the National Chairman of EUMA Spain
Personal Development
Issue: July / August 2013

Are You Being Seen in the Right Light? Tips for Boosting Your Visibility

By - July 23, 2013

If you were driven by acclaim or attention, chances are you would have chosen a different line of work. Administrative professionals are expected to efficiently handle a wide range of challenges behind the scenes, not to trumpet their own successes. (And who has the time for that, anyway?) On the list of indispensable administrative attributes,... Read more »
Business Strategy & Acumen
Issue: July / August 2013

Whistle While You Work?

By - July 23, 2013

It’s a hard one – turn a blind eye or tell on your colleagues? Read on for a guide to whistleblowing… “What do you do if your ethics and those of your employer differ? This can provide a dilemma for an individual and resolving it will depend on a variety of situations. Generally if your... Read more »
Personal Development
Issue: July / August 2013

Are You Ready to Reach Your Highest Human Potential?

By - July 23, 2013

Throughout human history, reaching one’s potential has been the grand objective of life. It’s an honour to share the following principles, an extract from my book Leadership Lessons from the Summit which will be published in 2013. May these inspire you to live life not only to the fullest, but to push forward in making... Read more »