Personal Development
Issue: January / February 2012

How to be Cool in a Crisis

By - January 25, 2012

Celebrity PA Bonnie Low Kramen explains how to plan for and deal with a crisis CRISIS – A condition of instability or danger. Dramatic upheaval, the point at which something must change. As administrative professionals, we know that there are degrees of crisis. There is your life and death crisis (such as the events of... Read more »
Communication
Issue: January / February 2012

Collaborative Working

By - January 25, 2012

Collaborating with your peers for best results The Executive PA is expected to be a Jill of all trades, but there are times where you need to call on the expertise and advice of others. The key to success? Effective collaboration with your peers. As obvious as it may sound, all too frequently it is... Read more »
Leadership
Issue: January / February 2012

An Introduction to Human Capital Management

By - January 25, 2012

Alan Erskine delves into the complexities of managing today’s workforce By adopting the concept of ‘human capital management’, managers can ensure that the large workforces on which they depend, remain motivated and productive. But this can only be achieved by facilitating closer collaboration between Operations, HR and IT professionals within the organisation. In an increasingly... Read more »
Productivity
Issue: January / February 2012

A Desk You Can be Proud of

By - January 25, 2012

A no-nonsense guide to achieving a more organized work space I walked into my office the other day… and turned around and walked right back out. How did it get so messy? How did I let this happen? I couldn’t blame anyone else – I did it all by myself. I do like a busy... Read more »
Career Development
Issue: January / February 2012

2012 – The Year of Your Career

By - January 25, 2012

What does 2012 have in store for you? Claire Lister, Managing Director of Pitman Training, looks at how you can make 2012 the year of your career. As we start the New Year, many of us are setting new goals, and for some, that list might include making further progress in their career, climbing a... Read more »
Career Development
Issue: January / February 2012

11 Questions to Ask Yourself to Create Meaningful Work

By - January 25, 2012

The right work-life balance As you search for your next job, are you clear about what type of work will be most meaningful for you while also meeting your financial requirements? Have you considered how the other aspects of your life can impact your job search? If you are looking for truly fulfilling work, you... Read more »
Health & Wellbeing
Issue: January / February 2012

Taking Care of the Caretaker (YOU!)

By - January 25, 2012

Lucy Brazier lists five simple ways to make sure that you take care of yourself, so that you can continue to take care of others.
Editor's Letters
Issue: November / December 2011

Christmas Gifts

By - November 27, 2011

Enjoy your rituals and family traditions over the holiday season but come back to work in January with an open mind, full of new ideas and inspiration
Cover Story Leadership
Issue: November / December 2011

An Introduction to Knowledge Sharing

By - November 26, 2011

Mariachiara Novati explains how to increase efficiency through knowledge sharing, enhancing and understanding intellectual capital
Processes & Procedures
Issue: November / December 2011

Creating Your Administrative Procedures Binder

By - November 25, 2011

Julie Perrine details her five-step process for creating your administrative procedures binder Step by Step Many admins cringe when they think about creating an administrative procedures binder (“admin binder”) for their position. Where in the world do you begin when it feels like you are responsible for EVERYTHING that happens in your office? How do... Read more »
Profiles
Issue: November / December 2011

PROFILE – Mariachiara Novati

By - November 25, 2011

Mariachiara Novati is the President of MACSE Italia Can we start with a little background information – where do you live, what do you do as a job, and what motivates and inspires you? I have lived in Milan since 1995, but I come from a small village in the country. I took my degree... Read more »
Opinion
Issue: November / December 2011

Working with new technology

By - November 25, 2011

‘In a recent discussion within various PA/ administrative LinkedIn groups, I asked what changes in working practice over the last 10 years had been the most challenging.   ‘There were varied replies, however the most commonn reply was the impact of new technology. Trying to keep up with new systems and packages and the speed... Read more »
Communication
Issue: November / December 2011

Working Well With Different Work Styles

By - November 25, 2011

It happened again. You carefully crafted an e-mail, making sure none of its points could be misinterpreted. You even numbered the three items that required attention and indicated the exact date and time by which you needed a reply. Nonetheless, the response arrived a day late, and you didn’t receive a clear answer to your... Read more »
Business Strategy & Acumen
Issue: November / December 2011

Why Training Fails

By - November 25, 2011

Training develops skills, but skill alone does not allow an employee to succeed, explains Ann Latham
Career Development
Issue: November / December 2011

Virtually There

By - November 25, 2011

Carmen MacDougall on how to make the move from employed assistant to virtual assistant. The world of the assistant today is a far cry from when I started working at the tender age of 18 using a typewriter as my tool to carry out my secretarial duties. Now, we are living in a world where... Read more »
Opinion
Issue: November / December 2011

The Feedback Feature

By - November 25, 2011

We asked you ‘What is the best piece of advice you could give a boss? We asked you ‘What is the best piece of advice you could give a boss about how to work effectively with their assistant?’ Tammy Sanders, Greater Pittsburg, USA Talk to them! How can someone be efficient and support you effectively... Read more »