Processes & Procedures
Issue: July / August 2012

Presenting Powerfully

By - July 25, 2012

Key tips to impress your audience and keep your nerves at bay, whether presenting to 1 person or 100. Many people find that presenting in front of a large audience is one of the least pleasurable tasks in their working life. Some people even find it totally nerve-wracking. This article will give you some tips... Read more »
Cover Story Processes & Procedures
Issue: May / June 2012

Managing Difficult Diaries – A Flexible Approach

By - May 25, 2012

Managing difficult diaries can be made a whole lot easier with a bit of creativity and common sense says Adam Fidler Managing a busy diary is no simple task – as every Assistant will know. Some executives diaries are so complex they employ two Assistants: one to work on the diary – the ‘diary Assistant’... Read more »
Processes & Procedures
Issue: January / February 2012

How to Overcome Your Fear of Networking Events

By - January 25, 2012

Managing your anxiety when meeting new people Networking has become a major marketing tool for both small and large companies, helping them make new contacts and generate business. For most, networking is seen as a valuable opportunity. But for some it generates fear and anxiety. Talking to strangers doesn’t come naturally to everyone – for... Read more »
Career Development Processes & Procedures
Issue: January / February 2012

Dealing with Cold-callers

By - January 25, 2012

We all receive them, but what is the best way to manage cold calls effectively? asks Angela Garry
Processes & Procedures
Issue: November / December 2011

Creating Your Administrative Procedures Binder

By - November 25, 2011

Julie Perrine details her five-step process for creating your administrative procedures binder Step by Step Many admins cringe when they think about creating an administrative procedures binder (“admin binder”) for their position. Where in the world do you begin when it feels like you are responsible for EVERYTHING that happens in your office? How do... Read more »
Processes & Procedures
Issue: July / August 2011

Organising your desk

By - July 25, 2011

We asked you for your favourite tip for keeping your workspace organised Helen Maxwell (United Kingdom) My very best top tip is to leave your desk in a state for another secretary to take over. Then you really do organise desk and to paraphrase a Peanuts and Snoopy observation, “… the top of my desk... Read more »
Processes & Procedures
Issue: July / August 2011

An Introduction to Project Management

By - July 25, 2011

The purpose of this article is to provide an understanding of project management, and a brief overview of the methodology that underpins most formally run projects. Many organisations do not employ full time Project Managers and it is common to pull together a project team to address a specific need. While most people are not... Read more »
Processes & Procedures
Issue: March / April 2011

Taking Minutes

By - March 25, 2011

Heather Baker lists the top skills you need to employ when taking minutes
Processes & Procedures
Issue: March / April 2011

Is Your Calendar Managing You?

By - March 25, 2011

Not long ago, I was talking with a senior Executive Assistant who was frustrated that some of her high priority initiatives were not moving fast enough. After exploring various reasons for the slow uptake, I asked her to look at her calendar and calculate the amount of time she personally spent on these initiatives. The... Read more »