Processes & Procedures

Taking Minutes

By - March 25, 2011

Heather Baker lists the top skills you need to employ when taking minutes As an inexperienced secretary, I hated taking notes and writing minutes – I’d rather have thrown myself downstairs! However, as I progressed to more senior roles, I eventually got the hang of it and have, since 2000, been helping other PAs and... Read more »
Processes & Procedures

Is Your Calendar Managing You?

By - March 25, 2011

Not long ago, I was talking with a senior Executive Assistant who was frustrated that some of her high priority initiatives were not moving fast enough. After exploring various reasons for the slow uptake, I asked her to look at her calendar and calculate the amount of time she personally spent on these initiatives. The... Read more »