Opinion
Issue: September / October 2011

Spice Up Your Life

By - September 25, 2011

Doing Business In India   Providing cultural awareness tips and guidelines on any country is fraught with challenges. Nobody likes to hand out information that is taken to apply to a whole nation or culture simply because the reality on the ground is multi-faceted, flexible and fluid. Nowhere is this more true that with India.... Read more »
Business Strategy & Acumen
Issue: September / October 2011

Singing Your Praises

By - September 25, 2011

Hilary Jeanes explains what good performance management looks like in practice How do you feel when your performance appraisal is approaching? Do you look forward to it as an opportunity to get recognition and feedback for what you have achieved in the past year? Or dread it, as it tends to focus on weaknesses or... Read more »
Communication
Issue: September / October 2011

Ring Any Bells?

By - September 25, 2011

Telephone techniques   It takes another person just seven seconds to form an opinion of you over the telephone – your mannerisms and personality are expressed in the tone of your voice. The following tips can enable you to become a more effective communicator. Good telephone etiquette is important because we cannot see the other... Read more »
Profiles
Issue: September / October 2011

PROFILE – Mike Caridia

By - September 25, 2011

Mike Caridia is the Founder of pa-assist.com Mike Caridia, the diminutive owner of pa-assist.com, doesn’t take anything in life for granted. His website, which launched in 2000, was the first in the world to provide support, information and guidance to Administrative Professionals. And his ability to seek opportunities and grab them with both hands –... Read more »
Profiles
Issue: September / October 2011

PROFILE – Joan Burge

By - September 25, 2011

Joan Burge is the Founder & CEO, Office Dynamics
Personal Development
Issue: September / October 2011

Minimising Separation Anxiety

By - September 25, 2011

How To Cope With Leaving Your Baby Or Toddler In Childcare For The First Time.   As was preparing to return to work after my maternity leave, I read a great American book called The Working Gal’s Guide to Babyville. I always remember the quote “Good childcare is the secret sauce of contented working parenthood”.... Read more »
Business Strategy & Acumen
Issue: September / October 2011

Lost In The Maze

By - September 25, 2011

Finding the pathway to opportunity with effective organisational structure   In his book, Harvest of Humanity, John Seamands tells a story of a German soldier who was wounded and ordered to go to a military hospital for treatment. When he arrived at the large and imposing building he saw two doors. One was marked ‘For... Read more »
gift horse: horses on a carousel
Opinion
Issue: September / October 2011

Gift Horse

By - September 25, 2011

From a simple invitation to a company compliance issue. How do you deal with gifts and incentives? asks Patricia Jacob
Personal Development
Issue: September / October 2011

Coaching For Success

By - September 25, 2011

Enhancing your skills – and those of your mentees – using the GROW model   The use of coaching in the workplace has expanded significantly over the past ten to 15 years. Many managers and staff will have learned some of the basics of coaching on management development courses, even if they haven’t been formally... Read more »
Personal Development
Issue: September / October 2011

Can You Just?

By - September 25, 2011

How to use your skills and experience to make a positive and lasting impression in your new role.   Whether you’ve landed your dream job or are climbing further up the ladder towards your ultimate goal, your experience and skills really get put to the test. So, how do you make sure your colleagues and... Read more »
Personal Development
Issue: September / October 2011

Bouncing Back

By - September 25, 2011

How to deal with setbacks in your career   You’ve just missed out on a promotion. You’ve been made redundant. You’ve failed an exam essential to the qualification you need. How do you deal with such set-backs? Are you immobilised by regret, disappointment, stress or worry? Or are you the resilient type who can quickly... Read more »
Communication
Issue: September / October 2011

Confident Life Skills: Association and Disassociation

By - September 25, 2011

How to empower yourself with great experiences and turn down the bad ones One of the things we are good at is making sounds and images in our head, more commonly referred to as memories. The way we remember an event either from the past (or imagine a future event) can have a profound effect... Read more »
Personal Development
Issue: September / October 2011

Anger Management

By - September 25, 2011

Does the following seem familiar?   ‘Here I am again. I’ve been in this situation hundreds of times before with my boss. Why am I so bothered and hot under the collar? Just when I thought I had the best job in the world, my boss seems to throw a spanner in the works.’ ‘Generally... Read more »
Business Strategy & Acumen
Issue: September / October 2011

Risk is Like Fire – You’ll be Safe but Cold Without It

By - September 25, 2011

Think back over the course of your career. Indentify the times you were bold: changing jobs, moving to a new organization, offering to assist with a project, volunteering to serve on a committee or filling in for someone while they were on leave. What do these and similar events have in common? They all involved... Read more »
Editor's Letters
Issue: July / August 2011

The Rain in Spain

By - July 27, 2011

Let’s face it, our lives have been taken over by the electronic gadgets that surround us at work. Internet, email, social media, CRM – it’s all great for productivity, efficiency and speed of turnover but at this time of year especially, I am reminded of the need occasionally to slow down and get back to... Read more »
Cover Story
Issue: July / August 2011

Making the BEST of YOU

By - July 26, 2011

Pauline Crawford on creating natural confidence and gaining success Creating natural confidence and gaining success all starts with knowing yourself and valuing YOU more, as you create your BEST life. BEST = being extraordinary starting today Once upon a time, I was a relatively happy, unhappy teenager. I thought I knew a lot about ‘me’... Read more »