Communication
Issue: March / April 2015

The Powerful Duo of Listening and Empathising

By - March 25, 2015

Lindsay Taylor details the two skills that combine to create a formidable approach Listening Listening is the key to creating and maintaining rapport. Combine it with empathy and you have a powerful duo to ensure a great working relationship with your manager and team. Let’s consider each in turn starting with Listening. Listening is a skill... Read more »
Communication
Issue: March / April 2014

The Art of Listening

By - March 25, 2014

Marsha Egan gives her top tips to cultivate the art of listening Everyone likes to think they’re a good listener. Do you think you are? Why do you think that? How often when you are listening are you actively taking in what is being said, and how often are you mentally forming your response and... Read more »
Communication
Issue: January / February 2013

The Power of Listening

By - January 25, 2013

Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen. Winston Churchill The story is told of Franklin Roosevelt, who often endured long receiving lines at the White House. He complained that no one really paid any attention to what was said. One day,... Read more »