RICHARD ARNOTT BA, FInstAM, FITOL is a Director of BMTG (UK) Ltd and is the author and lead presenter of the ACEA® program. In his career, Richard was an accomplished Managing Director, International Programme Director and Big 4 Management Consultant specialising in project/programme management, strategic business transformation and change management within the financial services, utilities, logistics and infrastructure sectors. Richard sits on the Editorial Board of Executive Support Magazine and speaks at Executive Support LIVE. He is a Fellow of the Institute of Administrative Management (IAM) and a Fellow of the Institute of Occupational Learning. PATRICK S. WOODS is an international trainer and highly experienced senior executive who specializes in procurement, supply chain management and executive leadership training. Patrick has had the phenomenal opportunity to work with over 300 companies in the U.S., Asia, the Netherlands, the Middle East, Africa, India and Central America. Now, in collaboration with Missouri State University (MSU), he is conducting professional development training for key corporations, including “Negotiations in the 21st Century.” Patrick is also excited to be working with BMTG as a facilitator of the ACEA® program. He divides his time between Dallas, Texas, USA and Costa Rica. Pat is also part of our Speaker Bureau. If you are interested in Pat training your Assistants or speaking at your event, either virtually or in person, please visit executivesupportmagazine.com/speaker-bureau.