TRICIA MADDEN is the Consulting Director at EAHQ and a strategic executive with 25 years of proven experience in commercial and line management leadership roles within a demanding global organisation. She is a natural leader who inspires teams to enhance performance and achieve results. An influential board-level contributor with a reputation for challenging at the highest levels, Tricia has extensive experience in business services strategy and operations, business support services transformation and shared services. She has successfully designed and delivered support strategies across 15k+ people in multiple locations, with budget ownership up to £30m. Tricia is also part of our Speaker Bureau. If you are interested in Tricia training your Assistants or speaking at your event, either virtually or in person, please visit www.executivesupportmagazine.com/speaker-bureau. STEVIE EASON is the Operations Director at EAHQ. Authentic, logical and commercially astute, she is motivated to consistently resolve problems, innovate and embrace change which makes a real difference. Stevie is passionate about people, social mobility, operational excellence and growth and is an inspiring leader with over 15 years’ experience in managing successful and engaged teams within a matrix organisation. She is a proficient strategic project and programme lead that has acquired extensive experience in operational and people leadership, change and project management within KPMG, a Big 4 professional services firm. Stevie is an ambassador of growth, process improvement, workflows, governance, coherency and unlocking hidden talent.