
Brenda Bernstein suggests six ways to make our communications more truthful
I may have been in the minority ten years ago as someone with hyper-awareness of how certain small words affect our messaging. But recently, Iâve encountered more people who pay attention to the implications that subtle turns of phrase have on our meaning.
1. But (Say âandâ or âwhileâ instead)
Stanford University professor, Bernard Roth, has taken up the cause to substitute âbutâ with âand.â As he explains, âWhen you use the word but, you create a conflict (and sometimes a reason) for yourself that does not really exist.â ⊠whereas when you use the word and, âyour brain gets to consider how it can deal with both parts of the sentence.â.
Take the following sentence:
I want to go to the movies, but I have to study.
vs:
I want to go to the movies, and I have studying to do.
Changing âbutâ to âandâ trains the brain to come up with win-win solutions, rather than creating a state of victimhood.
2. Have to (Say âgoing toâ or âwant toâ instead)
The movie vs. studying example above highlights another phrase that does not serve us: âHave to.â Professor Roth suggests substituting âwant to.â I like substituting âgoing to.â Letâs take a look at the sentence above again, with the word âandâ substituted for âbutâ:
I want to go to the movies, and nevertheless I am going to study.
Suddenly this person has choice in the matter! It would probably be pushing it to say âI want to go to the movies, and I want to study.â That might not be completely honest. But itâs a sentiment to try on.
3. Try (There is no âtryâ)
Thereâs a difference between trying something as an experiment and saying youâll try to do something when what you really mean is you donât think youâll succeed. Trying is lying. Trying is not doing. We use the âtryâ word when we want to weasel out of things, whether they are commitments to ourselves or others. Saying youâll âtryâ is pretending to say âyesâ when you mean âprobably not.â Stop it. Instead, choose the actions you are willing to take. Say âI will do x, y and z.â Or say you arenât going to do it. There is no âtry.â
4. Should (Donât âshouldâ on yourself or on others)
âShouldâ is a close relative to âhave to.â Itâs a moral judgment that often leads to a whole lot of trying. Do you think you âshouldâ go to the doctor? âShouldâ go to the gym? âShouldâ apologize to someone you love? Or do you think someone in your life âshouldâ do something and are you telling them so? Howâs that working for you? Take this example:
You should stop eating so much sugar. Youâll make yourself sick!
vs:
I want you to eat less sugar. Iâm so scared youâll get sick.
Some of us âshouldâ on ourselves even more than we âshouldâ on others. Take a look at how youâre putting yourself down with that sentiment, and how you use âshouldâ to let yourself off the hook instead of committing to something.
5. Canât (I think I can!)
This one is basic. âCanâtâ is a disempowering word that leads to a lot of inaction. Instead of âcanât,â be curious about how you can. Look for other options than the one or two you are considering. Get coaching. Read âThe Little Engine That Couldâ for inspiration. Get creative! As a friend and I often say to each other, the only 100% reliable way to reach a goal is not to stop until you accomplish it. And, if you choose a different goal along the way, thatâs okay too.
6. Just (I called to say âI love you.â)
The word âjustâ diminishes what we say after it. Calling to say âI love youâ is a big deal right? Why make it smaller, as the famous song does, with âjustâ? I was unaware until about a year ago of how much I qualify my sentences with the word âjust.â Common usages could be âI just wanted you to know thatâŠâ or âI just feel likeâŠâ or âI just thoughtâŠâ
If you start paying attention, you might be surprised at the frequency of these words in your vocabulary. See what happens if you delete them. Your communications might become more truthful and riskier. You might start to claim your feelings, opinions and choices in a new way.

Hello there. I am President of Legal Secretaries International Inc. and I appreciate your tips in the above article. You have all the links available to share your article, however, I was wondering if we could have your permission to republish it in our newsletter, giving you full credit and including your bio as it is above.
Of course! If you email me at lbrazier@executivesecretary.com, I can send you the guidelines for reproducing our content at no charge. Thanks so much for the interest.