Vonetta Watson explains the features and limitations of the latest AI platform

ChatGPT is at the forefront of artificial intelligence technology, enabling humans to communicate with machines naturally and conversationally. ChatGPT can be used to automate customer service interactions, reduce human error in responding to customers, and provide personalized experiences for customers. It also has the potential to streamline business processes, automate tasks, and deliver insights in real-time. ChatGPT is quickly becoming a sought-after tool for businesses wanting to stay competitive and provide the best customer experience.

How Does ChatGPT Work?

ChatGPT is an augmented human-in-the-loop conversational AI platform. It combines human interaction with advanced machine learning algorithms to create intelligent chatbot conversations and generate natural language understanding responses. In other words, ChatGPT utilizes natural language processing (NLP) technologies to enable businesses and developers to create meaningful consumer interactions without needing coding expertise.


Unlike traditional NLP tools, ChatGPT is designed to understand human language in a more human-like way. It can produce text that obeys conversational flow. ChatGPT also provides a unique ‘Story Builder’ feature that allows users to build stories using custom words and phrases to develop interactive conversations with their NLP models.

The interface allows users to assign tasks, set reminders and deadlines, create task lists, view team updates, update project statuses, and more. The chatbot can be integrated with various applications such as Slack, Microsoft Teams, and Outlook so that you can easily connect it with your existing workflow.

Benefits for Administrative Professionals

ChatGPT provides a wide range of benefits, including increased productivity, improved accuracy, efficiency, and consistency for daily work routines. With ChatGPT, everyday tasks such as scheduling meetings, sending reminders, filing documents, and responding to inquiries can be automated, freeing up valuable time for other tasks.

The advanced communication features allow for collaborative conversations and shared project management. ChatGPT can be an invaluable asset for any administrative professional looking to streamline their workload and improve their workflow.

How Secure Is ChatGPT?

ChatGPT’s built-in encryption ensures data is securely transmitted and stored, allowing administrative professionals to manage sensitive information confidently. It also provides various levels of access control, so administrators can restrict the level of access each individual user has to certain areas or files.

Limitations of ChatGPT

ChatGPT is unable to understand context beyond the immediate conversation. It cannot comprehend a conversation’s background information and history or pick up cues from previous messages. This means that the responses generated by ChatGPT can often be disjointed and irrelevant if not used in conjunction with human oversight.

Another limitation is that ChatGPT still needs to be improved by the quality of the training datasets it receives. For example, if the training dataset is incomplete or incorrect due to noise or lack of context, then any generated conversations will be inaccurate and unnatural. ChatGPT often needs help with generating more complex responses. This can be problematic when engaging in more extended conversations, as ChatGPT may run out of ideas quickly or generate nonsensical responses.

Closing Thoughts on ChatGPT

ChatGPT is a powerful technology that can help improve operational workflows, increase efficiency, and respond faster to customer needs. With ChatGPT, companies can transform how they interact with customers, allowing them to be more efficient and provide a better customer experience. Its features and benefits can help save time and reduce stress. However, it is vital to consider the limitations and weigh the pros and cons before deciding if it is the right tool for your needs.

Vonetta Watson MA Ed., CPC, MCT, is the owner of TechGem Educational Technologies and is a 20-year veteran, SME, facilitator, instructor, mentor, trainer, speaker, author, coach, consultant, and software migration and implementation specialist. As an ... (Read More)

One comment on “What Is ChatGPT?

  1. Sue France on

    As a trainer of assistants, some of the assistants I train are saying that their organisations are blocking ChatGPT and not allowing them to use it at work due to security reasons and the fact that it stores everything and learns from it.


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