As Private Secretary/Chief of Staff to Diana, Princess of Wales, Patrick Jephson was responsible for the public life and personal organization of one of the most influential women of her generation.
Through her innately regal character, charisma and grace the Princess transformed the world’s perceptions of royalty. She humanized and modernized the British monarchy and is remembered as an unbeatable asset both for her country and the many humanitarian causes she championed. But how do you manage someone who leads from the heart as Diana did?
In this session, developed exclusively for Executive Support LIVE, Patrick explores why the fourth industrial revolution and the aftermath of Covid mean heart-centred leadership is becoming a priority for more and more companies. He shares the key lessons that he learned from serving Diana and looks at how to balance emotional intelligence and empathy with the practical skills and knowledge needed to perform your role immaculately.