Emotional Intelligence (EI) is a critical skill for administrative professionals. It enables them to effectively manage their emotions, communicate with others and work collaboratively in teams. This workshop will provide participants with a practical understanding of EI and how to apply it in their day-to-day work.
Understanding Emotional Intelligence
This section will cover the definition of Emotional Intelligence and its importance in the workplace. Participants will gain a practical understanding of EI’s five components: self-awareness, self-regulation, motivation, empathy, and social skills. The facilitator will provide examples of each component and how they relate to the role of administrative professionals. Participants will be encouraged to share their experiences and insights during a group activity.
Assessing Your Emotional Intelligence
This section will allow participants to evaluate their current level of EI. The facilitator will provide a self-assessment tool to help participants evaluate their strengths and weaknesses in the five components. Participants will then discuss their insights and identify areas for improvement.
Developing Your Emotional Intelligence Skills
This section will focus on strategies for managing emotions and communicating effectively with others. Participants will learn active listening and empathy-building techniques to improve their communication skills. The facilitator will also provide tips on enhancing social skills, including conflict resolution and teamwork. Practical exercises will be included to reinforce learning and provide participants with opportunities to apply new skills.
Applying Your Emotional Intelligence in the Workplace
This section will allow participants to create an action plan to apply their new EI skills daily. The facilitator will discuss best practices and insights with participants to reinforce learning and ensure that you can effectively apply their new skills in their workplace.
- Define the term Emotional Intelligence.
- Identify the five components of Emotional Intelligence (self-awareness, self-regulation, motivation, empathy, and social skills) and how they relate to your role as administrative professionals.
- Assess their current Emotional Intelligence level and identify areas for improvement.
- Develop strategies to manage their emotions and communicate effectively with others.
- Practice active listening and empathy-building techniques.
- Explore ways to enhance their social skills, including conflict resolution and teamwork.
- Create an action plan to apply their new Emotional Intelligence skills in the workplace.