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Senior Editor, Executive Support Media | Writer | International Speaker
Kathleen Drum’s mission is to bring thought-provoking, timely and inspiring content to administrative professionals worldwide, empowering them to succeed in their roles and excel in their careers.
As the Senior Editor at Executive Support Media, she works closely with both authors and speakers; commissioning articles, researching current business trends, and providing opportunities and encouragement to new voices in the profession. Kathleen manages every aspect of Executive Support Magazine from inception, commissioning and formatting to publication on the website and in print.
A former Assistant, she understands the issues and opportunities that face the profession, and the people within it. Kathleen’s administrative experience ranges from the site office to the C-suite and includes Crossrail (the Elizabeth line), one of the most significant construction projects in Europe, and the London 2012 Olympic and Paralympic Games.
During her tenure, Executive Support Magazine has increased its content offerings to include free-to-download eBooks and supplements, some published in both English and Portuguese. Kathleen created 2019’s #AskForTraining email mini-course, writes for both the magazine and website and speaks at conferences and trade shows.
Join Kathleen as she takes you on a journey through the mindset required to deliver a successful project and why you already have all the tools you need. Kathleen will share the strategic planning, crisis management, effective questioning techniques and goal-focused decision making that have helped shape the delivery of world-famous UK projects, including the London 2012 Olympic and Paralympic Games and Crossrail, the new £15bn railway serving London and the South East.
In this interactive session, Kathleen introduces the “new” world of work, discussing the concepts of life-long learning, a multi-stage life and five generations in the workforce at the same time. She will also talk about the Future of Jobs report and the evolving role of the Assistant working alongside Artificial Intelligence.
Having moved from a 100-person open plan office on the 25th floor of a central London office block, to working on her own as part of Executive Support’s distributed team, Kathleen Drum had to quickly adjust to a new way of working. In this session Kathleen shares the three concepts that she uses to thrive in this environment and can be applied in both remote work and office work.