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Kathleen Drum

Senior Editor, Executive Support Media | Writer | International Speaker

Senior Editor, Executive Support Media | Writer | International Speaker

Kathleen Drum is the Senior Editor at Executive Support Media and is responsible for the content of both the magazine and website.

A former Assistant, Kathleen understands the issues and opportunities that face the profession, and the people within it. Her administrative experience ranges from the site office to the C-suite and includes Crossrail, one of the largest construction projects in Europe, and the London 2012 Olympic and Paralympic Games.

Kathleen’s mission is to bring thought-provoking, timely and inspiring content to administrative professionals around the world; empowering them not just to succeed in their roles, but to excel. She works closely with Executive Support’s authors and speakers to make this happen. During her tenure Executive Support has increased its content offerings to include free-to-download eBooks and supplements, as well as email campaigns such as #AskForTraining. Kathleen is a member of the Chartered Institute of Editing and Proofreading and holds the PRINCE2 project management qualification.

Kathleen also writes for the magazine and has spoken at ES LIVE in New Zealand.

  • The Project Mindset

    Join Kathleen as she takes you on a journey through the mindset required to deliver a successful project and why you already have all the tools you need.  Kathleen will share the strategic planning, crisis management, effective questioning techniques and goal-focused decision making that have helped shape the delivery of world-famous UK projects, including the London 2012 Olympic and Paralympic Games and Crossrail, the new £15bn railway serving London and the South East.


    60 minutes

  • The World of Work

    In this interactive session, Kathleen introduces the “new” world of work, discussing the concepts of life-long learning, a multi-stage life and five generations in the workforce at the same time.  She will also talk about the Future of Jobs report and the evolving role of the Assistant working alongside Artificial Intelligence.


    60 minutes

  • Three Concepts that Changed the Way I Work

    Having moved from a 100-person open plan office on the 25th floor of a central London office block, to working on her own as part of Executive Support’s distributed team, Kathleen Drum had to quickly adjust to a new way of working.  In this session Kathleen shares the three concepts that she uses to thrive in this environment and can be applied in both remote work and office work.

    Learning Outcomes

    • Time is finite, expectations are infinite: using your time wisely with the 168 hours concept
    • Capturing thoughts and tasks using the GTD method
    • Treat everything like a project – the fundamentals of project management applied to EA tasks
    • Capturing and communicating your victories


    30 minutes

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