Please log in to continue
Jeff Lockhart
Leading Trainer for ACEA | Management Consultant - Commercial and Leadership Skills
Leading Trainer for ACEA | Management Consultant - Commercial and Leadership Skills
Jeff Lockhart is an international training consultant, specialising in Finance, Business Administration and Management Development. Jeff is one of the leading trainers for the ground-breaking globally recognised Advanced Certificate for the Executive Assistant: ACEA®
Jeff studied at the University of Stirling and Sheffield Business School in the United Kingdom obtaining a Post Graduate Certificate in Management (PgC) in 1992, a Diploma in Management Studies (DMS) in 1995 and a Masters Degree in Business Administration (MBA) in 1996.
He is a Fellow of the Royal Society for the Arts, Manufactures and Commerce (FRSA), the Chartered Institute of Credit Management (FCICM), the Chartered Management Institute (FCMI), and the Institute of Occupational Learning (FITOL). Jeff is also a Member of the Institute of Export (MIEx) and a PRINCE2 certified Project Manager.
Jeff is a highly experienced Financial Manager and Management Consultant, with extensive knowledge of finance and business management within a multi-disciplined and multicultural environment. He has held several senior level positions for industry-leading international businesses and, since 2001, has operated as a consultant to businesses in the UK, Azerbaijan, Russia, Bulgaria, Kuwait, Oman, Kingdom of Saudi Arabia, United Arab Emirates, Qatar, Malaysia, China, USA, and New Zealand.
-
Understanding Performance Management, KPIs and the Balanced Scorecard
The Balanced Scorecard helps organizations to put strategy at the heart of everything they do. By translating strategy into a balanced set of objectives – covering Finance, Customer, Internal Processes and People – the ‘Balanced Scorecard’ approach enables organizations to turn their strategies into operational reality. Clear measures and targets allow leaders to steer their organization towards its long-term goals, and engages managers and staff to contribute more fully to its success.
This session examines key elements of an effective organisation performance management culture and the value of the Balanced Scorecard to the organisation and the Senior Leadership Team.
Learning Outcomes
- Recognise the value of the Balanced Scorecard in a strategy-focused organisation.
- Understand the importance of “key” in Key Performance Indicators – and why we need effective Performance Management.
- Identify the key elements of the Balanced Scorecard and why they are important for your organisation.
-
Risk Management
Whilst Executives and Management in organisations are accountable for risk management everyone is responsible for managing risk in everything they do. Covid-19 is a prime example of where many organisations, and indeed governments, failed to take risk seriously and had to revert to unplanned crisis management. Many others were as prepared as they could be and their transition to home working, for example, a lot smoother than others.
Whilst Covid-19 is an extreme example of risk it reminds us that without risk management we are highly exposed. Everyone in the Administrative Profession will benefit greatly from having a basic understanding of risk management not only to better support their boss but also to more effectively manage their own projects.
This session, led by ACEA trainer Jeff Lockhart, will provide you with an introduction to the basic concepts of risk management, some of the common tools used to assess risk and how organisations decide on their response to risk.
Jeff will lead you through the following agenda:
- What is Risk Management?
- Barriers to Assessing Risk
- Goals of Risk Management
- Governance & Risk
- Risk Response & Treatment
-
Leadership and Management
-
Change Management
-
Self Development
-
Team Building
-
Project Management
-
Finance and Budgeting
-
Customer Service Skills
-
International Trade and Customs and Compliance