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Helen Monument

International trainer | Coach | Mentor | Chair of the World Administrators Alliance

International trainer | Coach | Mentor | Chair of the World Administrators Alliance

Helen Monument inspires and encourages Assistants to be the best they can be, by sharing 30 years of experience as a management support professional. Helen has worked at international companies including Dow Chemical, Progress Software and Shell. Her career has taken her from Secretary to Office Manager and Business Support Team Leader, so she understands the profession inside out.

At Monumental Assistance, Helen offers coaching, mentoring and training to assistants at all levels and is a stimulating, knowledgeable and entertaining conference speaker. Passionate about helping others to become Monumental Assistants, she offers a variety of training topics which can be tailor-made to an individual, a team, organization or event.

Helen is also the Chair of the World Administrators Alliance, a non-profit trade association that represents administrative associations, networks and industry stakeholders around the globe.

The WA-Alliance aims are to guide, influence, develop and elevate the administrative profession and to build a global community to enable administrative professionals the world over to speak with one voice.

Helen is also a former Executive Chairman of IMA (International Management Assistants).

British-born Helen lives in The Netherlands and spends her free time reading, walking and enjoying culinary delights served up by her husband Robert.

  • Monumental Services


    One-to-one confidential coaching sessions empowering Assistants to take control of their career and to be the best that they can be.


    Do you find yourself struggling with an issue in your life that you just can’t seem to sort out on your own?  I offer confidential counselling sessions, in person or by Skype. I work with the Person Centered Approach, which means that the Client is always in the driving seat. I am the navigator, showing which alternative routes there may be to discover a path to a better destination.


    The mentoring programme “Be a Monumental Assistant” is aimed at individuals or small groups or teams of Assistants who are looking to enhance their professional development by sharing their experiences and learning from each other.


    A continuous theme in my life has always been ‘Never Stop Learning’. I would not have achieved my career goals had I not been actively focused on my self-development. For assistants who are serious about being the best they can be, I offer interactive workshops and one-to-one training including the following topics:

  • Global Skills Matrix - A Document That Will Change Your World

    The World Administrators Alliance is a governing
    body for our profession, globally. It’s bi-annual World Administrators Summit is a working meeting which brings together the best and brightest minds in
    the Administrative Profession today. The delegates
    from each country discuss topics of importance to
    all administrative professionals and develop credible
    outcomes that are shared around the world.

    In 2015, the need to provide a clear career progression model for the world’s assistants emerged as key to professionalising the administrative professional’s role. After six years of research, the resulting Skills Matrix has been published.

    In this session, Lucy Brazier talks with Helen Monumentabout the impact that this will have on the profession and administrative professionals across the world.

  • Monumental Team Leadership

    Leading a team, especially if it’s virtual, is more challenging that you think. Whether you’re already  leading a team, or gearing up to take on a leadership
    role, Helen’s stories and experiences will help you gain the skills you need to make your team monumental.

    Even having just one direct report can be daunting,
    especially when it comes to performance management and goal setting. Helen’s many years of successful team leadership have given her insights that will show you how to get the best out of your team and to become the best team leader that you can be.

    Learning Outcomes

    • How to create a team charter.
    • How to manage performance effectively.
    • How to manage conflict in your team.
    • How to use delegation to increase motivation and development.
  • A Leader? Me?

    An Assistant as a leader sounds like a  contradiction in terms. Are you leading or are you assisting the leader?

    Well, if you are doing your job properly, you should be doing both. Maybe not at the same time, or in all situations, but to succeed in our ever-changing profession , the time is now for you, the Assistant, to develop those leadership traits shown by your Executives and to become the leader you need to be, to be the best Assistant you can be.

    Helen will look at authenticity, influence, delegation and resilience and she’ll share her stories about the opportunities that shaped her career, moving from a secretary to a leader.

  • Making Monumental Teams

    How your team of assistants can come together to be more effective, more efficient and more productive – and have more fun.

  • Monumental Problem Solving

    “A problem shared is a problem halved” is a well-known saying, and it’s completely true.  In this session, we will discover the power of group problem solving by using different points of view, creative thinking and removing barriers that get in the way of our solutions.

  • Tell it like it is

    One of the most frustrating issues that Assistants talk to me about is when communication breaks down, particularly giving and receiving constructive feedback.  This session is all about practicing how to get your words across without being afraid of your emotions, without fear of reprisal and without being worried that you will damage the relationship.

  • Monumental Presentations

    Does the thought of standing up to speak in front of a group of people reduce you to a quivering jelly?  Look no further.  This workshop will give you the skills and the confidence to shine in front of an audience, to know what to put in and what to leave out and how your body and your voice will help you to tell your story with courage, conviction and confidence.

  • Conference Speaking

    I am passionate about sharing my knowledge to motivate and inspire Assistants at all levels to be the very best that they can be. I speak at international conferences for Assistants on a variety of subjects relevant to the profession, including:

  • Leadership Skills for Executive Assistants

    We work with executives every day, and we can learn much from their leadership styles.  In fact, using leadership skills can make us better assistants.

  • What to do when the sky falls? The Art of Resilience

    “Life is what happens while you’re making other plans” John Lennon wrote those words and anyone who has been through a life-changing event will know how hard it is to cope and carry on and to come back stronger than ever.

  • “This is a Man’s World?” Surviving in a male-dominated industry

    Yes, we need to recognize our strengths and refuse limitations when most of the people we work with are men, but how?

    What are the invisible rules of working in a male dominated environment and how do we manage them, certainly not by becoming a man in a skirt!

  • Innovative Thinking for Executive Assistants

    How do you get a giraffe into a fridge?  Well, you probably wouldn’t want to, but it certainly takes innovative thinking.  To be successful, Assistants need to be on the lookout for different ways of doing things, that’s how you change things.  Motivation leads to creation, so free your mind, and the rest will follow.

  • Monumental Decision Making

    What’s the worst decision you ever made?  Faced with the same situation today, you probably would do something very different.  So, learn how to avoid falling into the ‘it seemed like a good idea at the time’ trap.

  • Heli Puputti – Former European Chairman of EUMA (now IMA)

    Helen’s enthusiasm and spiritual energy, her vision and conceptual thinking combined with her skills as coach and the way she handled the intercultural differences finding flexible solutions for the numerous problems that arise when running a membership based international network such as EUMA’s: all this contributed in a major way to the continuing success of the Association. We congratulate Helen on her leadership and all that she has achieved for EUMA.

  • Else-Britt Lundgren, Executive Chairman IMA (International Management Assistants)

    I am very honoured to celebrate Helen Monument for her many years of service to our association. As EAPS, EUMA and now IMA, she has been involved in taking our association forward to meet the future.  She is continuously committed and engaged with our network.  With the experience and knowledge she has, she is a role model for me and many others in our profession.

  • CCJ

    Thank you for your wisdom, your personal story and your precise and inspiring language used throughout the training

  • CD

    You are so inspiring and authentic, the personification of some of the most important women in my life. Thank you for being yourself

  • RS

    I deeply enjoyed your session. Thanks to your template, I’m taking over my staff & Board of Directors meetings and this will make me A ROCK STAR!

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