Research shows that emotional intelligence is the greatest differentiator between being a good manager or leader and being a great one. It is also the key ingredient for bringing out your personal best. We are all different in how we react to situations. Something that makes one person anxious is not big deal to someone else; or someone loses their temper when another can’t see what the issue is. This is even more difficult in the workplace if you work within or manage teams. So in order to understand this it is vital that we learn what makes people tick and how can we can deal with our own traits and those of others?
Someone who has less talent and emotional intelligence will overcome those who have great talent but are unable to overcome their emotional blockers. Additionally, Emotional Intelligence is essential for all the relationships we have with colleagues, friends, family and partners.
Heather will show how we can better understand ourselves and interpret others. She will show the skills of how to be more self-aware and how to manage your reactions for enhanced performance.