Carole Spiers

Embedding resilience into the system as tomorrow’s key philosophy

Under today’s pressures, the need for resilience grows by the day. No manager can be selected for a top post without a proven record of handling a crisis with confidence. If you feel drained after a difficult day, this will communicate itself to your team, and performance will suffer. Good leaders will instinctively defy this negativity, fighting their way out of it with determination, as well as recognising opportunities that are thrown up by turbulent times. Resilience can be effectively taught – a crucial lesson in business life management.
This programme is designed for:

Leaders and managers wishing to perform at the top of their game and who want their organisations to thrive and be hugely successful

Aims of the programme are to:

• Appreciate why business leaders need to display emotional strength and courage
• Learn how to tap into your own inner strength and develop resources

Outline

• Identify the four pillars of resilient leadership and the benefits to you
• Learn to cultivate resilient leadership in yourself and in your team
• Use resilience to maintain a pro-active outlook
• Learn how to handle adversity and unite your team
• Develop a robust attitude to cope with competing demands
• Learn to cultivate resilient leadership in yourself and in your team.

Outcome

By the end of the programme, delegates will be able to:

• Learn how to communicate with your team and have a genuine open-door policy
• Identify those pressure before they cause stress and mental ill health
• Recognise stress in themselves and in their teams
• Draw on emotional intelligence competencies including managing relationships
• Discover how to take charge and embrace change wholeheartedly
• Learn how to build personal resilience to manage stress and avoid burning out

This programme is not only designed for insight but for also for effective action. It can be delivered as a keynote or workshop.

Turning problems into opportunities for personal growth

Now that uncertainty has become endemic, leaders need to communicate openly with their workforce, at every level throughout the organisation. At these times, you must to be able to offer your teams a clear focus and a strong anchor. Human Change Management is not just a business model. Employees need to be continuously shown the opportunities for personal growth in line with the organic changes happening around them, and you must manage the differing reactions within your team.

This programme is designed for:

Leaders who need to motivate their teams and get them on side while the organisation goes through its vision of change for the future.

Aims of the programme are to:

• Increase your managerial skills in dealing with organisational change
• Provide strategies to boost productivity and morale during uncertain times

Outline

• Understanding why change is difficult to manage
• Subscribing to the vision of change with right mindset, attitude and perspective
• Encouraging employees to come out of their comfort zone
• Living with the ‘new normal’. Getting teams to work alongside each other
• Maintaining and encouraging a positive attitude to the inevitability of change
• Empowering teams and building a vision of a corporate future with common goals

Outcome

By the end of the programme, delegates will be able to:

• Appreciate the different reactions of people going through change
• Get buy in from your teams and bring everyone together
• Learn how to be mentally tougher, to manage daily challenges
• Identify team members who will help you lead the new agenda
• Motivate, engage and inspire others – and carry them with you.
• See the vision and build the future, instead of just reacting to it.

This programme is not only designed for insight but for also for effective action.  It can be delivered as a keynote or workshop.

For a deeper understanding of people and situations

Listen more closely to your clients, suppliers and colleagues. You’ll gain important new insights, as well as vital clues to long-running problems. The acquisition of proven listening techniques can open up new potential for constructive exchanges, giving you a decisive edge over your competitors. Getting through to a stressed employee. Helping nervous speakers to express themselves. Trying to ferret-out problems at a tricky performance review. Taking the heat out of sensitive situations. The better you are at listening, the more information you will acquire.

This programme is designed for:

Executives who want to learn how to listen attentively in order to communicate more effectively and achieve tangible results in improved performance and team morale.

Aims of the programme are to:

• Techniques to build rapport and improve assessment of situations.
• Learn how to attend closely and become a skilled communicator

Outline

• Understanding and removing the barriers to active listening
• Be patient! Learning how to actively listen and not give advice
• Knowing how to switch off from distractions while listening
• Learning how to identify and resolve misunderstandings
• Specific skills for summarising and memorising conversations
• The virtues of body language, eye contact, open questions

Outcome

• By the end of the programme, delegates will be able to:
• Uncover stress hotspots and be able to offer support and coaching
• Build rapport with the other person by non-verbal cues + signals
• Know how to provide feedback by paraphrasing or repeating back
• Put own thoughts on hold when actively listening and not interrupt
• Make the effort to hear properly and take in the complete message
• Pride themselves on being to offer a genuine listening culture

This programme is not only designed for insight but for also for effective action.  It can be delivered as a keynote or workshop.

Dominating the business stage with your star performances

You’ve already had to acquire competence in public speaking, in order to move up in business. But now you’re at the top, you need to acquire true star quality, to persuade and motivate at an entirely new pitch. It’s nothing less than theatrical stagecraft at Oscar-winning level. Whether you’re addressing the board, competing for a client, instructing a junior, or enthusing a group of shareholders, your performance must now carry a crucial extra degree of polish.

This programme is designed for:

Executives who want to raise their game as communicators, and carry conviction with all groups, to achieving desired outcomes with small groups or whole conferences.

Aims of the programme are to:

• Provide skills that will establish full confidence before you speak
• Analyse current presentation style and improve it effectively

Outline

• Techniques to stop you from getting nervous before you speak
• Proven openers that will emotionally connect with your audience
• Structuring a presentation for maximum impact using PowerPoint
• Planning how to engage closely with your audience build rapport
• Know how to use a pause and silence to maximum effect
• Using props to support your vocal skills and influence your audience

Outcome

By the end of the programme, delegates will be able to:

• Stage-manage meetings and keep to time, for maximum control
• Engage immediately with an audience: key first and last words
• Master the key skills of body language, storytelling and eye-contact
• Motivate, persuade and influence, to strengthen your business skillset
• Handle difficult questions without getting fazed: tips and techniques
• Win big pitches through actor’s tips and tricks to promote good stagecraft

This programme is not only designed for insight but for also for effective action.  It can be delivered as a keynote or workshop.

Surviving and thriving as the challenges mount up

Today’s business conditions are setting up a dangerous mix of long-hours culture, fast-changing technology, information overload and organisational changes that can seriously disrupt performance. Employees need to get to grips with the big issue of working under pressure, cultivate mental toughness and build resilience. See the results in innovation and motivation triumphantly overcoming all obstacles. We can’t do much about reducing those pressures. But we can show you how to manage them – as the big achievers do.

This programme is designed for: Individuals who needs to effectively manage their own stress, from a manager to a team leader who has to deal quickly with any stress-related problems in the workplace.

Aims of the programme are to:

• Show you how to recognise the signs of excessive pressure
• Learn proven tools and techniques to manage everyday pressure, effectively

Outline

• Spotting the early warning signs of stress in yourself and others
• Understanding the difference between ‘pressure’ and ‘stress’
• Learning to use pressure to your personal advantage
• Work-life balance: the link between home and work-related pressure
• Knowing when to take preventative action in a team member
• Taking care to safeguard your own physical and mental stamina

Outcome

By the end of the programme, delegates will be able to:

• Identify stress in yourself and in others in your team
• Aggressively defy the pressures; stay ‘ahead of the curve’
• Be mentally tougher, to manage daily challenges
• Enhance focus and mental agility during periods of high demand
• Use key strategies for email overload and long working hours
• Take responsibility for your own health and well-being

This programme is not only designed for insight but for also for effective action.  It can be delivered as a keynote or workshop.

Healthy employees are happier, more engaged and more productive, as recognised in the trend towards more enlightened attitudes to mental health and wellbeing. Yet there is still a stigma attached to mental ill-health and it is important for organisations to be committed and take action to ensure they offer a healthy corporate culture. Given that full-time employees spend over a third of their waking hours at work, it makes sense that psychological and physical wellbeing should be a priority for employers so that their organisation provides an atmosphere of positive wellbeing.

This programme is designed for: HR team and Managers who want to lead the health and mental wellbeing initiative throughout their organisations and raise the profile of stress and mental health issues.

Aims of the programme are to:

• Identify procedural interventions that will improve health and wellbeing
• Encourage being open about stress resulting in a healthy corporate culture

Outline

• Identifying the costs of sickness and mental ill health in industry
• Addressing issues around mental health that will reduce absenteeism
• Spotting the signs and symptoms of stress at all levels in the organisation
• Managerial responsibility of supporting the mental wellbeing process
• Challenging stigma and being more mental wellbeing aware
• Encouraging employees to bring their whole selves to work
• Benefits of integrated wellbeing initiatives throughout the organisation

Outcome

By the end of the programme, delegates will be able to:

• Spot the signs of stress and signpost the person towards appropriate support
• See how they can challenge stigma and be mentally health aware
• Prevent health issues arising with a supportive culture around mental health
• Identify intervention for a wellbeing strategy, such as counselling support
• Recognise what is going well and where the gaps are to mental wellbeing
• Appreciate the ROI of a sound stress and mental wellbeing policy

This programme is not only designed for insight but for also for effective action.  It can be delivered as a keynote or workshop.

Carole Spiers has made a measurable difference to the skillset of our senior team at Gasco.  Popular and highly regarded, Carole invariably inspires and motivates as she delivers her presentations with impact.  A distinct advantage is that our teams have been able to implement her strategies back into the workplace with immediate effect.  Carole Spiers comes highly recommended from major industrial clients.

Carole has been a Motivational speaker at various conferences that I have organized and the feedback on her presentations have always been full of praise, not only for her advice and guidance but for the very high quality of delivery.  Carole holds the attention of the audience a 100% plus with her energetic and professional presentations.  She is a great inspirational speaker and is dedicated to helping people at all levels achieve their goals.

It takes a global expert like Carole to explain the symptoms and the cures with such reassuring authority. It’s hard to think of anyone who would not benefit.

Carole led the London Chapter of the Professional Speakers Association for two years from 2006 to 2008. During that time, attendance increased, high-quality speakers appeared, and everything ran smoothly. Carole provided strong leadership, impressive organisational skills and speaking expertise. We owe her a great debt.