Have you ever noticed that most businesses don’t have an Administration department?
They have a marketing department, a sales department, HR, the list goes on. Admins are often just a dotted line in an org chart, attached to the department heads, but not seen as a role in that department. They often don’t receive promotions or bonuses like everyone else in that department. This is one of the many reasons admins need their own department in companies. Their own budgets for training, department events, salary bands and bonus structures. In this session, I will be talking through how admin departments can be established and the value this will bring to businesses.
- The importance of an administration department in an organisation should not be underestimated. Working with the administrative department is like dealing with an entire corporation at one time. They are the information superhighway of any business. They directly interface within each department, contextualise administrative needs and bring that information to the larger company for discussion and action.
- Admins need the tools and budget they require to do their jobs efficiently. They may be met with resistance in suggesting new ways to change the way they do things (e.g., move to a project management tool like Asana instead of using manual spreadsheets). Companies need to be open, and admins need to be creative in the way new tools and systems are introduced to the business.
- Admin departments need to ensure performance metrics are introduced using helpful documents like the Global Skills Matrix, which provides a framework for administrative professionals and makes it possible to identify levels of work for a given role and career progression opportunities.