Angela Garry

Trainer, Conference Chair, Speaker, Mentor, Coach

Angela Garry

Trainer, Conference Chair, Speaker, Mentor, Coach

Angela Garry is a fully qualified teacher and has worked in administrative roles in England and Ireland since 1991, with over 18 years’ of this in Personal Assistant roles. She has worked in a range of industries including a utility company, an engineering consultancy, an international seaport, a training company, sixth form college, three Universities, and five years as the Principal’s Personal Assistant in an innovative new inner city school, prior to leaving her full-time role and ‘going solo’ as a Trainer for PAs in 2014.

Angela has chaired several events and has delivered training / networking events and seminars for over 5,000 attendees (including 1,200+ Headteacher’s PAs and Admins from 500+ schools) across the UK and worldwide. She is CEO of Pica Aurum, a global training company (www.picaaurum.com), where she encourages PAs to achieve their potential through her work as a Trainer, Conference Chair, Speaker, Mentor, Coach.

Angela is Owner / Editor of EDPA (the leading magazine for school PAs and Admins) and Author of several books for PAs: Brave PAs (for Education staff), The PA & EA Circus (for all industries), plus some Distance Learning course books, as well as a growing number of books for children and young adults, which she produces via her publishing house Pica Books (www.picabooks.co.uk).

  • Career Development and Progression

    Courses / workshops / seminars are a blended mixture of tuition with both large and small discussion groups, targeted for an administrative audience.

    Some practical and discussion sessions are included so that thoughts and evaluations can be shared and compared.

    Case studies and anecdotal evidence from Angela Garry’s own experience in administration roles and as a PA, plus from attendees on her previous course programmes are included to demonstrate key points.

    A bespoke training programme would typically contain 4 to 5 topics per day (with sessions running for 60 or 90 minutes depending on requirements) or would be made up of selected half-day topic groupings. Topics can be linked / combined to create bespoke full / multiple day training programmes. Additional topics can be researched and provided as required, and will entail a small fee for research.

     

    Career Progression 1: ‘PA’ should stand for ‘Particularly Ambitious’. How many times have you said “Me? Oh, I’m just a PA”.  This session looks at the many reasons why you are not ‘just’ anything, and starts to look at your potential for developing yourself and your role.

    Career progression 2: Talent Management. Becoming more proactive: about how you approach your work, your career and your CPD. Understand more about the importance of CPD and how it can help them to improve your career prospects, whilst promoting confidence in your own abilities.

    Career Progression 3: future planning. What are your dreams and aspirations / your 5 or 10 year plan? Where is your role taking you? Your company and your boss will almost certainly have a business plan – are you in it and in what role? If you dream of XYZ, how are you going to get it?

    Career Progression 4: moving from being a great PA to an Exceptional Assistant – onwards and upwards. Small changes that make a big difference in how we work and how we are perceived.

    Career Progression 5: change management – are you ready for change? When your company is restructuring, what can YOU do to put yourself forward in the best light if you are re-applying for your current job, or applying for a new one? Open your eyes to the potential within you, and manage change as and when it occurs around you. The moral of the story is: no job is truly “permanent”.

    Integrating the many parts of the PA: Your role, responsibilities, duties, areas of expertise, challenges, pitfalls, integrating the individual parts (and retaining sanity!), looking to the future.

    Learning from the best – each other: the importance of mentoring, and how to do it right, either within your organisation or individually with an outside mentor.

    Applying yourself to applications: whether you’re applying for a job or a promotion – or going through restructuring and re-applying for your job, how can you make sure yours is the best application?

    Handling difficult questions at interview: How can you prepare yourself for some of the awkward things that an interviewer may ask of you?

    The importance of finding fulfilment at work: and what to do if you’re not. Some little – and not so little! – changes that you can make to change how you feel about your role.

    Handling criticism and giving feedback: making the best of yourself and assisting others to reach their potential, by welcoming criticism and giving constructive feedback to your team.

    The future of the PA / EA role: Where has the role come from, predictions on where it is going, technological advances, how to work it to your advantage, planning for YOUR future.

  • Emotional Intelligence / Leadership / Personality / Working with People

    Courses / workshops / seminars are a blended mixture of tuition with both large and small discussion groups, targeted for an administrative audience.

    Some practical and discussion sessions are included so that thoughts and evaluations can be shared and compared.

    Case studies and anecdotal evidence from Angela Garry’s own experience in administration roles and as a PA, plus from attendees on her previous course programmes are included to demonstrate key points.

    A bespoke training programme would typically contain 4 to 5 topics per day (with sessions running for 60 or 90 minutes depending on requirements) or would be made up of selected half-day topic groupings. Topics can be linked / combined to create bespoke full / multiple day training programmes. Additional topics can be researched and provided as required, and will entail a small fee for research.

     

    Conflict Management 1. How to handle difficult situations in the workplace – toxic colleagues, argumentative colleagues, time-wasters.  How to successfully deal with conflict, whilst keeping your emotions out of it. (REQUIRES A DOUBLE-LENGTH SESSION)

    Conflict Management 2: PA and Boss / Co-Worker interactions – Discussion session, looking at situations that have arisen and how to deal with situations in future.)

    Conflict Management 3: The challenges of working with more than one manager – looking at some of the issues you might encounter and how to deal with them.

    Conflict Management 4: Pupils and Parents. A ‘sharing’ workshop – bring your stories and queries, and let’s find out how others would suggest dealing with the challenges you’ve met.

    Conflict Management 5: Combating bullying and bad behaviour in your workplace.

    Conflict Management 6: Workplace Gossip: the PA’s role in preventing it, squashing rumours and speculation.

    Developing your working relationship with your manager: What would you like to change, the four types of relationship, and some vital tips on managing your manager.

    Emotional Intelligence in the workplace and beyond. What is Emotional Intelligence, and why it is an essential area to develop as an Executive PA to work effectively with people at all levels of the organisation.

    Emotional intelligence in the workplace: Right brain / left brain theory. Acknowledge and learn from the existence of right brain / left brain theory, and how this might help you to work with others.

    Leadership: your leadership skills – what are your strengths and weaknesses? Putting your best foot forwards to successfully lead a team.

    Personality traits. Working with different personality styles – interactive session looking at personality types and traits, which ones work well together, how to create a “best fit” between you and your boss. (REQUIRES A DOUBLE-LENGTH SESSION)

    SP2KS: Self-Preservation to keep your Sanity. Ensuring you can maintain a level of sanity, keep a healthy work/life balance and demonstrate whole-hearted professionalism throughout.

    SP2PB: Self-Preservation to prevent Burnout. With ever increasing stresses and strains on us to perform miracles in the office to deadline and with almost no budgets, it’s becoming more and more important that we know the signs to look for – in our colleagues and ourselves – to prevent burnout.

  • Communication, Marketing & PR and Networking

    Courses / workshops / seminars are a blended mixture of tuition with both large and small discussion groups, targeted for an administrative audience.

    Some practical and discussion sessions are included so that thoughts and evaluations can be shared and compared.

    Case studies and anecdotal evidence from Angela Garry’s own experience in administration roles and as a PA, plus from attendees on her previous course programmes are included to demonstrate key points.

    A bespoke training programme would typically contain 4 to 5 topics per day (with sessions running for 60 or 90 minutes depending on requirements) or would be made up of selected half-day topic groupings. Topics can be linked / combined to create bespoke full / multiple day training programmes. Additional topics can be researched and provided as required, and will entail a small fee for research.

     

    Communications Skills 1: Meeting and greeting, business etiquette, finding your voice.

    Communications Skills 2: Confidence building, getting your message across, presenting & public speaking.

    Communication Skills 3: Accepting criticism and giving feedback to others – looking at the ways in which you can manage your team.

    Customer Service and Marketing 101: the basics of Customer Service & Marketing for beginners.

    Marketing and Public Relations: ‘Good press or bad press – it’s all the same, isn’t it?’ – looking at your organisation’s public image, and the difficulties in changing it.

    Marketing and Public Relations: The role of Social Media at Work to assist in marketing and publicising your organisation, and to further your career.

    Connecting and building relationships – networking (Twitter, LinkedIn, email, local / national / international networks), and how it can change your life and how you approach your job. Including a masterclass on using LinkedIn.

    Creating a network on social media – why bother? What can it do for you?

    LinkedIn: a masterclass in using this vital social media – for you, your job, your organisation.

  • Practical “How To” sessions

    Courses / workshops / seminars are a blended mixture of tuition with both large and small discussion groups, targeted for an administrative audience.

    Some practical and discussion sessions are included so that thoughts and evaluations can be shared and compared.

    Case studies and anecdotal evidence from Angela Garry’s own experience in administration roles and as a PA, plus from attendees on her previous course programmes are included to demonstrate key points.

    A bespoke training programme would typically contain 4 to 5 topics per day (with sessions running for 60 or 90 minutes depending on requirements) or would be made up of selected half-day topic groupings. Topics can be linked / combined to create bespoke full / multiple day training programmes. Additional topics can be researched and provided as required, and will entail a small fee for research.

     

    How to: create perfect presentations.   Posters.  Powerpoint.  Prezi.  What’s best for which occasion, and what makes a “perfect” presentation?

    How to: create your purple folder – every PA should have a “bible” of “how to’s” for major aspects of your role. Multiple uses: covering your role during sick leave; appraisals / performance reviews; amending your own job description as you progress within your role; storing CPD notes; creating new job description / person specification for your successor when you leave.

    How to: deal with constraints on your time – including cold callers and how to spot them / what to do with them, and adopting some useful time management techniques.

    How to: manage email, tasks and calendars – overflowing inbox; linking tasks and calendars effectively; handling multiple email inboxes, ‘de-cluttering’; email etiquette.

    How to: improve your business writing skills – examining documents and emails which could be tweaked to put your point across much more efficiently and effectively.

    How to: manage meetings effectively and improve your minute taking skills. Vital skills for assisting the meeting chairperson to run a meeting more effectively, and producing accurate / succinct minutes.

    How to: prepare for your appraisal – a session to assist attendees with pulling together a list of their achievements, aims and objectives for a yearly appraisal.

    How to (for schools): deal with difficult situations – phone calls, visits, urgent issues, angry parents, supervising children sent to your office, working in loco parentis without having trained to be a teacher.

    How to (for UK schools): safeguarding issues and creating your school’s Single Central Register of Disclosures from criminal records checks – a practical session on what to include and how to create an outstanding register for Ofsted.

    How to (for UK schools): what do you need to be Inspection ready? Examining the key items for Headteachers’ PAs to take into account in ensuring that their office is ready for a visit.

    Sources of free and invaluable resources for PAs / EAs and Admins. What, where and how to find an enormous number of invaluable resources to assist with your further development. Includes routes to 5,200+ free eBooks, 750+ free online training courses and 260+ issues of PA-related magazines.

  • Project Management

    Courses / workshops / seminars are a blended mixture of tuition with both large and small discussion groups, targeted for an administrative audience.

    Some practical and discussion sessions are included so that thoughts and evaluations can be shared and compared.

    Case studies and anecdotal evidence from Angela Garry’s own experience in administration roles and as a PA, plus from attendees on her previous course programmes are included to demonstrate key points.

    A bespoke training programme would typically contain 4 to 5 topics per day (with sessions running for 60 or 90 minutes depending on requirements) or would be made up of selected half-day topic groupings. Topics can be linked / combined to create bespoke full / multiple day training programmes. Additional topics can be researched and provided as required, and will entail a small fee for research.

     

    Project management: an introduction to the using project management skills for planning and managing projects to meet deadlines. An essential introduction to the skills and processes that spell project management success – scheduling, budgeting and planning. Learn the Project Management Book of Knowledge (PMI/PMP) method of taking a project from conception to completion. Minimum: half-day, preferably full day.

    Project management: problem solving techniques and decision making. Demonstrating a range of methods and how to acquire more / improve what you already have.

  • Bespoke Training Programmes

    A bespoke training programme would typically contain 4 to 5 topics per day (with sessions running for 60 or 90 minutes depending on requirements) or would be made up of selected half-day topic groupings. Topics can be linked / combined to create bespoke full / multiple day training programmes. Additional topics can be researched and provided as required, and will entail a small fee for research.

    Angela will work with you to develop a programme tailored to your audience’s needs. In addition to training your own staff, you may choose to invite staff from neighbouring organisations to attend. A skills audit may be required to assess levels of experience and expertise of the attendees.

    Your programme can be for an individual member of staff or groups up to a maximum of 20 attendees. For groups of more than 20, fees will increase by 20%.

    For an additional charge, each attendee can receive a copy of either “Brave PAs: the ultimate guide to being outstanding in a tough job” or “The PA & EA Circus: integrating the many parts of the Personal and Executive Assistant”. For PAs working in education free copies of EDPA magazine will be available.

  • Rejoice Nhlanhla Ncube, Conference Organiser, Melrose Training, Johannesburg, South Africa

    Attendees at Angela’s Project Management Workshop at our Conference for Optimum Office Executives & Administrative Professionals gave excellent feedback on the session and would like to attend it again as a full course. We will definitely engage Angela again and highly recommend her as she added tremendous value to our Conference.

  • Sonthaya Chutisacha, Coordinator at Knowledge Source Institute, Chiang Mai, Thailand

    One of Angela’s strengths that has been much appreciated by us is her clarity in presenting information. Her scope of knowledge in her area of expertise reflects in all aspects of her work. As a trainer, she is proactive, clear, lively and organized and has been much appreciated by her audience.

  • Olga Shumilova, Administrative Director at Innova, Moscow, Russia

    I was one of organisers of the Innova Conference for PAs and Administrators in Moscow, where Angela Garry was one of the six international speakers.  Over 50 Personal Assistants and Administrators from a wide range of industries in Russia attended the two-day conference, and we received great feedback from them regarding the whole event, and in particular about Angela’s two seminars on pushing yourself in your role and using social networks.  I recommend her highly as a motivational speaker, trainer and coach for PAs and Administrators.

  • Georgina Wilson, MPW London, UK

    I just wanted to write and say how much I enjoyed it… you gave me so many handy tips and resources that I can use in my daily tasks… hopefully I will be able to attend more of your workshops in the future!

  • Rozlina Jamil, Chatsworth International School, Singapore

    I will definitely use the knowledge learnt to better practice in my role as a PA. At the end of the training I am not just a PA but I am a Particularly Ambitious PA!

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