Angela Garry

Courses / workshops / seminars are a blended mixture of tuition with both large and small discussion groups, targeted for an administrative audience.

Some practical and discussion sessions are included so that thoughts and evaluations can be shared and compared.

Case studies and anecdotal evidence from Angela Garry’s own experience in administration roles and as a PA, plus from attendees on her previous course programmes are included to demonstrate key points.

A bespoke training programme would typically contain 4 to 5 topics per day (with sessions running for 60 or 90 minutes depending on requirements) or would be made up of selected half-day topic groupings. Topics can be linked / combined to create bespoke full / multiple day training programmes. Additional topics can be researched and provided as required, and will entail a small fee for research.

Conflict Management 1. How to handle difficult situations in the workplace – toxic colleagues, argumentative colleagues, time-wasters.  How to successfully deal with conflict, whilst keeping your emotions out of it. (REQUIRES A DOUBLE-LENGTH SESSION)

Conflict Management 2: PA and Boss / Co-Worker interactions – Discussion session, looking at situations that have arisen and how to deal with situations in future.)

Conflict Management 3: The challenges of working with more than one manager – looking at some of the issues you might encounter and how to deal with them.

Conflict Management 4: Pupils and Parents. A ‘sharing’ workshop – bring your stories and queries, and let’s find out how others would suggest dealing with the challenges you’ve met.

Conflict Management 5: Combating bullying and bad behaviour in your workplace.

Conflict Management 6: Workplace Gossip: the PA’s role in preventing it, squashing rumours and speculation.

Developing your working relationship with your manager: What would you like to change, the four types of relationship, and some vital tips on managing your manager.

Emotional Intelligence in the workplace and beyond. What is Emotional Intelligence, and why it is an essential area to develop as an Executive PA to work effectively with people at all levels of the organisation.

Emotional intelligence in the workplace: Right brain / left brain theory. Acknowledge and learn from the existence of right brain / left brain theory, and how this might help you to work with others.

Leadership: your leadership skills – what are your strengths and weaknesses? Putting your best foot forwards to successfully lead a team.

Personality traits. Working with different personality styles – interactive session looking at personality types and traits, which ones work well together, how to create a “best fit” between you and your boss. (REQUIRES A DOUBLE-LENGTH SESSION)

SP2KS: Self-Preservation to keep your Sanity. Ensuring you can maintain a level of sanity, keep a healthy work/life balance and demonstrate whole-hearted professionalism throughout.

SP2PB: Self-Preservation to prevent Burnout. With ever increasing stresses and strains on us to perform miracles in the office to deadline and with almost no budgets, it’s becoming more and more important that we know the signs to look for – in our colleagues and ourselves – to prevent burnout.

Courses / workshops / seminars are a blended mixture of tuition with both large and small discussion groups, targeted for an administrative audience.

Some practical and discussion sessions are included so that thoughts and evaluations can be shared and compared.

Case studies and anecdotal evidence from Angela Garry’s own experience in administration roles and as a PA, plus from attendees on her previous course programmes are included to demonstrate key points.

A bespoke training programme would typically contain 4 to 5 topics per day (with sessions running for 60 or 90 minutes depending on requirements) or would be made up of selected half-day topic groupings. Topics can be linked / combined to create bespoke full / multiple day training programmes. Additional topics can be researched and provided as required, and will entail a small fee for research.

Communications Skills 1: Meeting and greeting, business etiquette, finding your voice.

Communications Skills 2: Confidence building, getting your message across, presenting & public speaking.

Communication Skills 3: Accepting criticism and giving feedback to others – looking at the ways in which you can manage your team.

Customer Service and Marketing 101: the basics of Customer Service & Marketing for beginners.

Marketing and Public Relations: ‘Good press or bad press – it’s all the same, isn’t it?’ – looking at your organisation’s public image, and the difficulties in changing it.

Marketing and Public Relations: The role of Social Media at Work to assist in marketing and publicising your organisation, and to further your career.

Connecting and building relationships – networking (Twitter, LinkedIn, email, local / national / international networks), and how it can change your life and how you approach your job. Including a masterclass on using LinkedIn.

Creating a network on social media – why bother? What can it do for you?

LinkedIn: a masterclass in using this vital social media – for you, your job, your organisation.

Courses / workshops / seminars are a blended mixture of tuition with both large and small discussion groups, targeted for an administrative audience.

Some practical and discussion sessions are included so that thoughts and evaluations can be shared and compared.

Case studies and anecdotal evidence from Angela Garry’s own experience in administration roles and as a PA, plus from attendees on her previous course programmes are included to demonstrate key points.

A bespoke training programme would typically contain 4 to 5 topics per day (with sessions running for 60 or 90 minutes depending on requirements) or would be made up of selected half-day topic groupings. Topics can be linked / combined to create bespoke full / multiple day training programmes. Additional topics can be researched and provided as required, and will entail a small fee for research.

How to: create perfect presentations.   Posters.  Powerpoint.  Prezi.  What’s best for which occasion, and what makes a “perfect” presentation?

How to: create your purple folder – every PA should have a “bible” of “how to’s” for major aspects of your role. Multiple uses: covering your role during sick leave; appraisals / performance reviews; amending your own job description as you progress within your role; storing CPD notes; creating new job description / person specification for your successor when you leave.

How to: deal with constraints on your time – including cold callers and how to spot them / what to do with them, and adopting some useful time management techniques.

How to: manage email, tasks and calendars – overflowing inbox; linking tasks and calendars effectively; handling multiple email inboxes, ‘de-cluttering’; email etiquette.

How to: improve your business writing skills – examining documents and emails which could be tweaked to put your point across much more efficiently and effectively.

How to: manage meetings effectively and improve your minute taking skills. Vital skills for assisting the meeting chairperson to run a meeting more effectively, and producing accurate / succinct minutes.

How to: prepare for your appraisal – a session to assist attendees with pulling together a list of their achievements, aims and objectives for a yearly appraisal.

How to (for schools): deal with difficult situations – phone calls, visits, urgent issues, angry parents, supervising children sent to your office, working in loco parentis without having trained to be a teacher.

How to (for UK schools): safeguarding issues and creating your school’s Single Central Register of Disclosures from criminal records checks – a practical session on what to include and how to create an outstanding register for Ofsted.

How to (for UK schools): what do you need to be Inspection ready? Examining the key items for Headteachers’ PAs to take into account in ensuring that their office is ready for a visit.

Sources of free and invaluable resources for PAs / EAs and Admins. What, where and how to find an enormous number of invaluable resources to assist with your further development. Includes routes to 5,200+ free eBooks, 750+ free online training courses and 260+ issues of PA-related magazines.

Courses / workshops / seminars are a blended mixture of tuition with both large and small discussion groups, targeted for an administrative audience.

Some practical and discussion sessions are included so that thoughts and evaluations can be shared and compared.

Case studies and anecdotal evidence from Angela Garry’s own experience in administration roles and as a PA, plus from attendees on her previous course programmes are included to demonstrate key points.

A bespoke training programme would typically contain 4 to 5 topics per day (with sessions running for 60 or 90 minutes depending on requirements) or would be made up of selected half-day topic groupings. Topics can be linked / combined to create bespoke full / multiple day training programmes. Additional topics can be researched and provided as required, and will entail a small fee for research.

Project management: an introduction to the using project management skills for planning and managing projects to meet deadlines. An essential introduction to the skills and processes that spell project management success – scheduling, budgeting and planning. Learn the Project Management Book of Knowledge (PMI/PMP) method of taking a project from conception to completion. Minimum: half-day, preferably full day.

Project management: problem solving techniques and decision making. Demonstrating a range of methods and how to acquire more / improve what you already have.

A bespoke training programme would typically contain 4 to 5 topics per day (with sessions running for 60 or 90 minutes depending on requirements) or would be made up of selected half-day topic groupings. Topics can be linked / combined to create bespoke full / multiple day training programmes. Additional topics can be researched and provided as required, and will entail a small fee for research.

Angela will work with you to develop a programme tailored to your audience’s needs. In addition to training your own staff, you may choose to invite staff from neighbouring organisations to attend. A skills audit may be required to assess levels of experience and expertise of the attendees.

Your programme can be for an individual member of staff or groups up to a maximum of 20 attendees. For groups of more than 20, fees will increase by 20%.

For an additional charge, each attendee can receive a copy of either “Brave PAs: the ultimate guide to being outstanding in a tough job” or “The PA & EA Circus: integrating the many parts of the Personal and Executive Assistant”. For PAs working in education free copies of EDPA magazine will be available.

One of Angela’s strengths that has been much appreciated by us is her clarity in presenting information. Her scope of knowledge in her area of expertise reflects in all aspects of her work. As a trainer, she is proactive, clear, lively and organized and has been much appreciated by her audience.

I was one of organisers of the Innova Conference for PAs and Administrators in Moscow, where Angela Garry was one of the six international speakers.  Over 50 Personal Assistants and Administrators from a wide range of industries in Russia attended the two-day conference, and we received great feedback from them regarding the whole event, and in particular about Angela’s two seminars on pushing yourself in your role and using social networks.  I recommend her highly as a motivational speaker, trainer and coach for PAs and Administrators.

I just wanted to write and say how much I enjoyed it… you gave me so many handy tips and resources that I can use in my daily tasks… hopefully I will be able to attend more of your workshops in the future!

I will definitely use the knowledge learnt to better practice in my role as a PA. At the end of the training I am not just a PA but I am a Particularly Ambitious PA!